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160 PART 3: THE PERSONAL SIDE OF LEADERSHIP
55, no. 3 (2002), pp. 283–314; and Peter M. Senge, The Fifth 1990); John D. Sterman, “Systems Dynamics Modeling: Tools for
Discipline: The Art and Practice of the Learning Organization Learning in a Complex World,” California Management Review
(New York: Doubleday, 1990). 43, no. 4 (Summer, 2001), pp. 8–25; and Ron Zemke, “Systems
9 Druskat and Pescosolido, “The Content of Effective Teamwork Thinking,” Training (February 2001), pp. 40–46.
Mental Models.” 34 These examples are cited in Sterman, “Systems Dynamics Modeling.”
10 Adam Lashinsky, “Chaos by Design,” Fortune (October 2, 2006), 35 Peter M. Senge, Charlotte Roberts, Richard B. Ross, Bryan J. Smith,
pp. 86–98. and Art Kleiner, The Fifth Discipline Fieldbook (New York:
11 This discussion is based partly on Robert C. Benfari, Understanding Currency/Doubleday, 1994), p. 87.
and Changing Your Management Style (San Francisco: Jossey-Bass, 36 Senge, The Fifth Discipline.
1999), pp. 66–93. 37 Timothy A. Judge, Amy E. Colbert, and Remus Ilies, “Intelligence
12 Dave Marcum, Steve Smith, and Mahan Khalsa, “The Marshmallow and Leadership: A Quantitative Review and Test of Theoretical
Conundrum,” Across the Board (March–April 2004), pp. 26–30. Propositions,” Journal of Applied Psychology (June 2004),
13 Geoffrey Colvin, “Managing in Chaos,” Fortune (October 2, 2006), pp. 542–552.
pp. 76–82. 38 Daniel Goleman, Emotional Intelligence: Why It Can Matter More
14 Richard Siklos, “When Terry Met Jerry, Yahoo!” The New York Than IQ (New York: Bantam Books, 1995); John D. Mayer and
Times (January 29, 2006), Section 3 p.1 and Fred Vogelstein, David Caruso, “The Effective Leader: Understanding and Applying
“Bringing Up Yahoo,” Fortune (April 5, 2004), pp. 221–228. Emotional Intelligence,” Ivey Business Journal (November–December
15 Siklos, “When Terry Met Jerry, Yahoo!”; and Kevin J. Delaney, 2002); Pamela Kruger, “A Leader’s Journey,” Fast Company (June
“Spreading Change: As Yahoo Falters, Executive’s Memo Calls for 1999), pp. 116–129; Hendrie Weisinger, Emotional Intelligence at
an Overhaul,” The Wall Street Journal (November 18–19, 2006), Work (San Francisco: Jossey-Bass, 1998).
pp. A1, A7. 39 Based on Goleman, Emotional Intelligence; Goleman, “Leadership
16 Anthony J. Mayo and Nitin Nohria, In Their Time: The Greatest That Gets Results,” Harvard Business Review (March–April 2000),
Business Leaders of the 20th Century (Boston: Harvard Business pp. 79–90; J. D. Mayer, D. R. Caruso, and P. Salovey, “Emotional
School Press, 2005). Intelligence Meets Traditional Standards for an Intelligence,”
17 Geoffrey Colvin, “The Most Valuable Quality in a Manager,” Intelligence 27, no. 4 (1999), pp. 266–298; Neal M. Ashkanasy and
Fortune (December 29, 1997), pp. 279–280; and Marlene Piturro, Catherine S. Daus, “Emotion in the Workplace: The New Challenge
“Mindshift,” Management Review (May 1999), pp. 46–51. for Managers,” Academy of Management Executive 16, no.1 (2002),
18 Colvin, “Managing In Chaos.” pp. 76–86; and Weisinger, Emotional Intelligence at Work.
19 Gary Hamel, “Why . . . It’s Better to Question Answers Than to 40 Studies reported in Stephen Xavier, “Are You At the Top of Your
Answer Questions,” Across the Board (November–December 2000), Game? Checklist for Effective Leaders,” Journal of Business Strategy
pp. 42–46; Jane C. Linder and Susan Cantrell, “It’s All in the 26, no. 3 (2005), pp. 35–42.
Mind(set),” Across the Board (May–June 2002), pp. 39–42. 41 This section is based largely on Daniel Goleman, Emotional
20 Reported in Sharon Begley, “People Believe a ‘Fact’ That Fits Their Intelligence: Why It Can Matter More Than IQ (New York: Bantam
Views, Even If It’s Clearly False,” (Science Journal column), The Wall Books, 1995), pp. 289–290.
Street Journal (February 4, 2005), p. A8. 42 Jerry Krueger and Emily Killham, “At Work, Feeling Good Matters,”
21 Anil K. Gupta and Vijay Govindarajan, “Cultivating a Global Gallup Management Journal (December 8, 2005).
Mindset,” Academy of Management Executive 16, no. 1 (2002), 43 Goleman, “Leadership that Gets Results”; and Richard E. Boyatzis
pp. 116–126. and Daniel Goleman, The Emotional Competence Inventory—
22 Ibid. University Edition, The Hay Group, 2001.
23 Hamel, “Why . . . It’s Better to Question Answers Than to Answer 44 Marcum, et al., “The Marshmallow Conundrum.”
Questions;” and Colvin, “Managing in Chaos.” 45 Hendrie Weisinger, Emotional Intelligence at Work (San Francisco:
24 Ellen Langer and John Sviokla, “An Evaluation of Charisma from Jossey-Bass, 1998).
the Mindfulness Perspective,” unpublished manuscript, Harvard 46 Alan Farnham, “Are You Smart Enough to Keep Your Job?” Fortune
University. Part of this discussion is also drawn from Richard (January 15, 1996), pp. 34–47.
L. Daft and Robert H. Lengel, Fusion Leadership: Unlocking the 47 Peter J. Frost, “Handling the Hurt: A Critical Skill for Leaders,” Ivey
Subtle Forces that Change People and Organizations (San Francisco: Management Journal (January–February 2004).
Berrett-Koehler, 1998). 48 Rolf W. Habbel, “The Human[e] Factor: Nurturing a Leadership
25 T. K. Das, “Educating Tomorrow’s Managers: The Role of Critical Culture,” Strategy & Business 26 (First Quarter 2002), pp. 83–89.
Thinking,” The International Journal of Organizational Analysis 2, 49 Marc Gunther, “Is Bob Iger Ready for His Close-Up?” Fortune
no. 4 (October 1994), pp. 333–360. (April 4, 2005), pp. 76–78.
26 Carol Hymowitz, “Building a Board That’s Independent, Strong, and 50 Research study results reported in Goleman, “Leadership that Gets
Effective,” (In the Lead column), The Wall Street Journal (November Results.”
19, 2002), p. B1. 51 Michael Sokolove, “Follow Me,” The New York Times Magazine
27 Bernard M. Bass, Leadership and Performance Beyond Expectations (February 2006), p. 96.
(New York: The Free Press, 1985); and New Paradigm Leadership: 52 Lara E. Megerian and John J. Sosik, “An Affair of the Heart:
An Inquiry into Transformational Leadership (Alexandria, VA: U.S. Emotional Intelligence and Transformational Leadership,” The
Army Research Institute for the Behavioral and Social Sciences, 1996). Journal of Leadership Studies 3, no. 3 (1996), pp. 31–48; and
28 Leslie Wexner, quoted in Rebecca Quick, “A Makeover That Began Ashkanasy and Daus, “Emotion in the Workplace.”
at the Top,” The Wall Street Journal (May 25, 2000), pp. B1, B4. 53 Xavier, “Are You at the Top of Your Game?”
29 The Pike Syndrome has been discussed in multiple sources. 54 E. Hatfield, J. T. Cacioppo, and R. L. Rapson, Emotional Contagion
30 James Gleick, Genius: The Life and Science of Richard Feynman (New York: Cambridge University Press, 1994).
(New York: Pantheon Books, 1992). 55 P. J. Jordan, N. M. Ashkanasy, C. E. J. Härtel, and G. S. Hooper,
31 Chris Argyris, Flawed Advice and the Management Trap (New York: “Workgroup Emotional Intelligence: Scale Development and
Oxford University Press, 2000); and Eileen C. Shapiro, “Managing Relationship to Team Process Effectiveness and Goal Focus,”
in the Cappuccino Economy” (review of Flawed Advice), Harvard Human Resource Management Review 12, no. 2 (Summer 2002),
Business Review (March–April 2000), pp. 177–183. pp. 195–214.
32 Rajat Gupta, quoted in Fast Company (September 1999), p. 120. 56 This discussion is based on Vanessa Urch Druskat and Steven
33 This section is based on Peter M. Senge, The Fifth Discipline: The Art B. Wolf, “Building the Emotional Intelligence of Groups,” Harvard
and Practice of the Learning Organization (New York: Doubleday, Business Review (March 2001), pp. 81–90.