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               INDEX                                                                                     487
               National Parenting      R                       Starbucks, 13, 332, 422, 433  V
                  Association, 331                             SVS Inc., 153–154
               NECX, 271               Ralcorp, 250            Synapse, 435–436       Valero, 282, 439–441
               Nelson Motivation Inc., 234  Ralston Foods, 293                        Vanguard, 17
               Nestlé, 332             Raytheon Missile Systems,   T                  Viacom, Inc., 69–70
               New York City Transit, 390  473–474                                    Virgin Atlantic, 387
               New York Stock Exchange, 376  Reflexite, 244–245  Tandem Services Corporation,   Volkswagen, 63, 181, 457
               Nike, 468               Renaissance Ramada, 186    311
               Nissan Design International,   Rensselaer Polytechnic   Texas Commerce Bank, 390  W
                  117–118                 Institute, 144       Timberland Co., 169–170
               Nordstrom’s, 432        Ritz-Carlton, 390       Time Inc., 436         Wal-Mart, 298, 400, 453
               Nortel Networks, 464    Roadtrip Productions,   Time Warner, 345       Walt Disney Company,
               North General Hospital, 404  397–398            Time Warner Cable, 105     147, 433
               North Jackson Elementary   Royal Philips Electronics, 264  Times Mirror Company, 429  WD-40 Company, 235
                  School, 50           RubiconSoft, 365–366    Tom’s of Maine, 443    West Point, 131, 148,
               Northern Telecom, 332   Rubric, 366             Touche Ross, 328           214, 360
               Nucor, 231–233, 433     Ryder System, Inc., 275  Towers Perrin, 248    Westinghouse, 183
                                                               Toyota Motor Company, 249,   WestJet Airlines, 430–431
               O                       S                          340                 Weyerhaeuser Company, 345
                                                                                      Wharton School, 208
                                                               Trane, 184
               Oakland A’s, 405        Safeco Insurance, 437   Trans World Entertainment,   Whitlock Manufacturing,
               Office Depot, 101       Samsung Electronics, 402, 465  168                 84–85
               Optimus Corporation, 331  Sargento Foods Inc., 436  Transocean Sedco Forex, 97  Whole Foods Markets,
               Oracle, 176             Scaled Composites, 387  Tribune Company, 429       107–108, 439
                                       Seagate Technology, 291  True Value, 49        W.L. Gore & Associates,
                                       Sears Holdings Corp., 269–270  TruServ, 49         245, 338
               P                       Sears Roebuck & Co., 269  Tyco, 12, 164        Wm. R. Wrigley Jr. Company,
                                       SEI Investments, 168                               389, 392
               Parkland Memorial Hospital,
                  291                  Semco, 245, 250–251     U                      WorkWellTogether, 317
               Pathmark, 193           ServiceMaster Co., 178–179,                    WorldCom, 12, 164, 434
               Payless ShoeSource, 407    394, 403             Unilever Best Foods, 468
               PeopleSoft, 176         Shell Oil, 342          Unilever PLC, 342      X
               PepsiCo, 325, 330, 372  Siemens, 453            United Health Group, 164
               Pets.com, 134           Sigmet, 317             United Scrap Metal, 227  Xerox, 283, 291
               Philips Electronics NV, 453  Simmons Research Group, 334  University of Alabama, 169  Xerox Canada, 141
               Pixar Animation Studios, 147  Society for Human Resource   University Public
               Pottery Barn, 404          Management, 239         Schools, 56         Y
               Procter & Gamble, 269, 330  Sonic, 44           UPS, 358–359, 364, 463
               Progressive Insurance, 404  Sony Corporation, 389  US Air Force, 164   Yahoo Inc., 134–135
               Project Match, 237      South Asian Coalition on   US Army, 164, 200, 214, 277,   Yellow Freight System, 458
               PSS World Medical, 432     Child Servitude, 182    360, 454
                                       Southwest Airlines, 155, 403,   US Bureau of Labor Statistics,
                                          422, 432                332                 Z
               Q                       Sovereign Bancorp, 369  US Marines, 3, 46–47   Zenith, 399
                                       Spartan Motors, 203
               Quality Suites, 186     Stanford Business School,   US Mint, 458       Ziff-Davis, 463
               Qwest Communications, 12,   280                 US Navy, 3, 150, 158–159
                  131, 434                                     US Olympic Committee, 359

               Subject Index



               One Thing You Need to   7 Habits of Highly Effective   “100 Best Companies to   Abilene Paradox, 182
                  Know . . . About Great   People (Covey), 200–203  Work For,” 17, 228,   Abu Ghraib prison, 164
                  Managing, Great      8 Skills That Separate People   240, 332, 400  accommodating style of
                  Leading, and Sustained   Who Perform From Those                         handling conflicts, 315
                  Individual Success      Who Don’t (Charan), 40  A                   achievement and acquired
                  (Buckingham), 249    9/11 World Trade Center                            needs theory, 233
               Fifth Discipline (Senge),   attacks, 8          “A Skipper’s Chance to   achievement culture, 435–436
                  141–142              “30 Ways to Annoy Your Boss”   Run a Trident Sub Hits   acquired needs theory,
               Five Dysfunctions of a Team   (Weed, Lash, Loizos), 205  Stormy Waters” (Ricks),   233–234
                  (Lencioni), 292      60 Minutes, 282            158–159             acquisitions, failures, 429
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