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The Savvy e-Shopper CHAPTER 8

TASK 3 Listen to the text on Jane's new pastime. Discuss and list the main ideas
in the passage. Complete the diagram below. Write a summary based
on the ideas.

Payment Shopping list

... Jane's ...
New Pastime
Feelings Delivery

... ...

TASK 4 Compare e-shopping and in-store shopping with a friend. Use the
statements below to help you. Think of other ways to compare the two
forms of shopping.
• Personal and interactive assistance • Wide selection of goods
• Can be done in the comfort of home • Easy to shop – click and buy
• Socialise with friends while shopping • See and feel the goods

e-Shopping In-store shopping

TASK 5 May Lin ordered a cordless mouse from an online shop. The item
has not been delivered after two weeks. She makes a complaint to
the customer service of the online shop. Role-play the conversation.

Customer service: Hello, this is Lazara Online Shop. How may I help you?
May Lin: Hello. I would like to make a complaint about the delivery of an item,
a cordless mouse that I ordered two weeks ago. At the time of order,
I was informed that the item will be delivered within five working
days. But, I haven’t received it yet.
Customer service: Can I have your name and your order number?
May Lin: My name is Khoo May Lin and my order number is 5556.
Customer service: Miss Khoo, I’ll check your order now. Please hold the line. Yes, I have
your order here. Your item will be delivered as soon as possible. I
would like to apologise for the delay.
May Lin: All right, I’ll be waiting for the delivery.
Think of other situations that will lead the customer to make a complaint.
Example: poor service at a shopping centre
Write out conversations of complaint.

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