Page 237 - ANUAL REPORT MOH 2017

Way Forward
HTA programme in Malaysia has a major impact on policies and decisions in our healthcare system.
The impacts of HTA on the health system centres on optimising utilisation of resources as decision are
informed by the best evidence. MaHTAS will continue to focus on building momentum as the main player
in advocating informed decision making in Malaysia. Maximisation of HTA will enhance decision that
can capture the benefit of new technologies, overcome uncertainties, and recognise value of innovation,
within the constraints of the overall health care resources. Works will be geared up towards this by
producing transparent, relevant, accessible synthesized research evidence; fostering collaboration
with local and international stakeholders; strengthening HTA capacity in Malaysia and empowering
Malaysian consumer in the years to come.

THE MEDICAL CARE QUALITY SECTION

The Medical Care Quality Section (Cawangan Kualiti Penjagaan Perubatan) is comprised of the
following seven (7) units which are Patient Safety, Infection Control, Standards and Accreditation,
Occupational Safety and Health, Clinical Performance Surveillance Unit (CPSU), Clinical Audit and
Medical Values and Ethics. The Medical Care Quality Section aims to internalise and institutionalise
healthcare quality improvement (QI) within the Medical Programme of the Ministry of Health, promote
evidence-based decision-making as well as strive to improve the quality of its QI activities.

ACTIVITIES AND ACHIEVEMENTS

Table 26
Quality Initiatives and Monitoring 2015 t0 2017

Quality Initiatives And Monitoring Year 2015 Year 2016 Year 2017
Clinical Performance Surveillance Unit (CPSU)
(Performance Indices via Director General of Health KPI 2015 to 2017)
National Performance Indices 1.145 1.094 1.225
1. Medical Programme 1.090 1.130 1.160
2. Public Health Programme 1.150 1.100 1.210
3. Research & Technical Support
Programme 1.370 1.110 1.200
4. Oral Health Programme 1.060 1.082 1.210
5. Pharmacy Programme 1.070 1.080 1.450
6. Food Safety & Quality Programme 1.130 1.060 1.120
** Index value of >1 = above target; <1 = below target; equal to 1 = on target
Modified Balanced Scorecard Indices of Hospital Director’s KPI (HPIA – Hospital
Performance Indicator for Accountability 2015 to 2017
1. Internal Business Process 1.077 1.089 1.098
2. Customer Focus 1.114 1.111 1.141
3. Employee Satisfaction 1.093 1.147 1.153
4. Learning & Growth 1.156 0.943 0.946
5. Financial & Office Management 1.006 1.046 1.100

236 ANNUAL REPORT 2017 MINISTRY OF HEALTH MALAYSIA