Page 252 - ANUAL REPORT MOH 2017

Figure 22
Total Number and Type of Applications for Private Healthcare Facilities and Services
(Other than Private Clinic and Private Haemodialysis Centre) 2011 to 2017

Source: Private Medical Practice Control Section, MoH

6. Complaint Unit
The scopes and functions of Complaint Unit are :
i. To regulate and monitor grievance mechanism plans by PHFS;
ii. To investigate complaints received by CKAPS or UKAPS, when necessary; and
iii. To analyse and to take necessary action on reports received regarding complaints handled by
UKAPS.

Throughout 2017, Private Medical Practice Control Section received a total of 337 complaints, involving
PHFS regulated under Act 586, as shown in Figure 23.

Figure 23
Complaints Received According to Facilities Regulated under Act 586 For 2017

Private Medical Clinic (45.4%)
Private Medical Clinic (45.4%)
Private Hospital (45.1%)
Private Hospital (45.1%)
Private Haemodialysis Centre (3.9%)
Private Haemodialysis Centre (3.9%)
Private Dental Clinic (2.7%)
Private Dental Clinic (2.7%)
Private Nursing Home (0.3%)
Private Nursing Home (0.3%)

Source: Private Medical Practice Control Section, MoH
Note: There were no complaints received involving private psychiatric nursing home, private psychiatric hospital, and private
community mental health centre

MINISTRY OF HEALTH MALAYSIA ANNUAL REPORT 2017 251