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No Specialisation Courses Total
10. Renal Care 1,548
11. Sports Care 20
12. Forensic Care 14
13. Diabetic Care 777
14. Otorhinolaryngology Care 225
15. Primary Healthcare 47
16. Health Personal Management 359
17. Ophthalmic Care 419
18. Perioperative Care 1,825
19. Intensive Care 1,837
20. Emergency 964
21. Perianaesthesia Care 596
22. Neuroscience Care 256
23. Infection Control 742
24. Rehabilitative Care 219
25. HIV/AIDS Counselling 144
26. Gastrointestinal Endoscopy 192
27. Occupational Health and Safety 9
28. Palliative care 21
Total 32,531
Source: Nursing Division, MoH
Nursing division also did the supervisory and monitoring visits for 2017 as shown in the Figure 32
Figure 32
Supervisory and Monitoring Visits
22
30 17
20
10
0
Hospital Klinik
Source: Nursing Division, MoH
QUALITY DEVELOPMENT
i. MANAGING CUSTOMER SATISFACTION
A total of 416 complaints 2017 of which 14.4 per cent (60) are from Selangor (Table 60 and Figure
33). Further investigation discovered that 193 of them were baseless complaint.
MINISTRY OF HEALTH MALAYSIA ANNUAL REPORT 2017 279
