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INTERACTION On the phone

Express yourself

Asking for information Responding to requests
How can I help you? Is there a student discount? Katie speaking.
I’d like to ask for some information. Do I need to have experience? How can I help you?
What time do you open / close? Do I need any special equipment? Yes, of course.
How much is it to get in? Is it possible to have lessons? No, I’m sorry. / No, I’m afraid not.

DAVID MAKES A CALL 4 Look at Express yourself. Which expressions do David
and Katie use to be polite?
1 Look at the photo and read the flyer below. Then answer 5 David calls Lily. Listen and answer the questions.
the questions.
1 Where is the Castle Climbing Wall?
● Who is David calling? 2 What time do they plan to meet?
● What do you think he wants to know? 3 Where is Leon?
● What questions can he ask?
YOUR TURN TO SPEAK

6 Read the flyer. Then take it in turns to have the
conversation below. Use language from Express yourself.
Millwood End SnoPark

• All-year-round venue for winter sports including skiing,
snowboarding and ice skating
• REAL snow
• Opening times: 9:00–20:00 Monday–Friday and Sunday
9:00–22:00 Saturday
The Castle
Climbing Wall • Ticket prices: Adult (16+) £18
Get fit and have fun! Child £11

Opening times Answer the phone
Monday – Friday: ... to ... and say who you are. Say you would like
1
2
4
Weekends: 3 ... to ... some information.
Bank Holidays: 10am to 10pm Ask how you can help.
Ticket prices Ask for opening and
closing times.
Adults: ... Give the information.
5
Under 18s: 6 ...
Ask for ticket prices.
2 Listen and complete the information in the flyer. Give the information. Say thank you and
goodbye.
3 Listen again and decide if the sentences are true or
false. 7 Read David’s text message to Leon and Leon’s reply. Can
1 There is a student discount. you work out what they say?
2 The Climbing Wall supplies all the equipment.
3 Climbers need special climbing footwear. Leon, wanna come 2 SnoPark Hi David
4 Instructors can give lessons and offer advice. 2nite? Thnx 4 yr mssge. Gr8! C U @ 7.
5 There is a café at the Climbing Wall. Meet there @ 7.David L

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