Page 15 - 2020-2021 Training Catalog

➤ Identify four leadership styles that can be used for Conflict Management
community-oriented policing.
➤ Display the ability to successfully market community-
oriented policing. for Mid-Level
➤ Explain the difference between problem-oriented and
community-oriented policing. Managers
➤ Given a specifi c problem, the student will work with Who Should Attend
others to develop a community-oriented policing Mid-level managers in law enforcement, communications
strategy or plan of action to eliminate or minimize it. and detention positions.

Methodologies Course Goal
This course employs lecture, class discussion, demonstration To present the student with information necessary to identify
and practice. confl ict, understand elements of confl ict and develop a plan
for confl ict management within their agency.
Course Requirements Course Objectives
Students should be familiar with Microsoft Word and The student will be able to:
Microsoft PowerPoint software applications. Attendees ➤ In your own words, correctly defi ne “confl ict.”
should bring a jump drive for storing course work. Students ➤ List and describe in writing Bell and Hart’s Eight Causes
are expected to present a 30 - 35 minute group presentation of Confl ict.
on the S.A.R.A. problem-solving model. Students should ➤ Identify in writing the fi ve (5) levels of confl ict.
bring and wear court attire or their duty uniform for the last ➤ Using the Thomas-Kilmann Model for Confl ict
day of class for their group presentation assignment. Management, identify and explain in writing the fi ve (5)
modes of addressing confl ict.
Course Coordinator Length of Course ➤ In your own words, describe the process for identifying
Carlton R. Joyner Three days (24 hours) the confl ict using the four (4) step model for framing the
problem.
➤ Defi ne “emotional hijacking”.
➤ Given a practical exercise, employ the following soft
skills that may be used to manage confl ict with a
co-worker or subordinate:
a. Listening
b. Communicating
c. Providing feedback
d. Showing empathy
➤ Given a practical exercise, employ the following soft
processes that may be used to manage confl ict with
someone outside of your agency:
a. Mindfulness
b. Inquiry
c. Critical thinking
d. Civility
➤ Given a practical exercise, employ strategies for resolving
confl ict that include:
a. Self-management behaviors
b. Internal focus
c. Ground rules
Methodologies
Lecture/Conference/Practical Exercises
Course Requirements
➤ 100% attendance
➤ Pretest
➤ Successful completion of post-test
Special Concerns
Course is structured for mid-level managers.

Course Coordinator Length of Course
Laurie A. Austen Two days (16 hours)

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