Page 70 - 2018-2019_Course-Catalog_Neat

Telecommunications

Course Objective
In-Service Telecommunicator The student will be able to teach the topics of instruction in
an in-service capacity.
Instructor Update 2018
Methodologies
This course employs discussion, demonstration, group
exercise and video.
Who Should Attend
Certifi ed NC Criminal Justice Education and Training Course Coordinator Length of Course
Standards Commission instructors planning to teach the Susan M. Gillis One day (8 hours)
Telecommunicator In-Service Training as mandated.

Course Goal NOTE: This course has been updated from a four-hour to
To provide the information and materials necessary to an eight-hour block of instruction.
deliver the mandatory in-service topics.

➤ Differentiate between the organization, general
Telecommunicator operational practices, terminology and common
service requests associated with law enforcement,
Certifi cation Course fi re and emergency medical services, and the North
Carolina Division of Emergency Management.
➤ Identify, explain and demonstrate common
call reception, prioritization and resource
Who Should Attend allocation practices associated with everyday
All telecommunicators (sheriffs, police, emergency service telecommunications.
centers, highway patrol, etc.) who are employed by or ➤ Identify and explain the aspects of civil liability for the
sponsored by an emergency service center. All persons professional telecommunicator.
who are employed as telecommunicators under the direct ➤ Identify, explain and demonstrate basic radio
supervision of a sheriff’s offi ce are required by the North broadcast techniques associated with emergency
Carolina Sheriffs’ Education and Training Standards telecommunications.
Commission to enroll and successfully complete the ➤ Demonstrate basic telecommunications training skills
course. This requirement excludes all telecommunicators in a structured telecommunications training practicum.
that are grandfathered.
Methodologies
Course Goal The course employs lecture, discussion, demonstration
To present the basic standard operating procedures and practical exercises.
for telecommunicators and to develop the role
and responsibilities of the emergency service Course Requirements
telecommunicator. Attendance is required at all class sessions. All practical
exercises must be satisfactorily completed and a
Course Objectives minimum score of 70% must be achieved on the fi nal
The student will be able to: Commission-administered written exam. All students
➤ Defi ne the role and explain the characteristics of confi rmed for this course are required to provide
the professional telecommunicator; stress and the a completed Medical History Statement (F-1) and
telecommunicator; and the telecommunicator’s code Medical Examination Report (F-2), unless they have
of ethics. been grandfathered by the NC Sheriffs’ Education and
➤ Identify and demonstrate the general operation Training Standards Commission.
of the major equipment components of a modern
telecommunications service center. Special Concerns
➤ List and identify the major information Initial class begins on Sunday at 1:00 p.m.
resources available to assist in the practice of
telecommunications. Course Coordinator Length of Course
Susan M. Gillis Five and one-half days (48 hours)
D ATES Click on Available Training on the upper right side. 69
See the NCJA Training Portal: https://ncja-portal.acadisonline.com