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KNX TUTOR SEMINAR

1.5 ETS Hotline and Reporting Errors
If errors are detected in ETS, they shall be reported in writing directly to KNX Association.
Reporting errors is only possible via the “Support” menu in the respective MyKNX account
of the customer: these errors are then examined by the KNX support department and
answered in writing (no support by telephone). Via the ”Settings, Troubleshooting” menu
in ETS you can have quick access to run an automatic diagnosis of the software
problems you are experiencing: this diagnosis will save the result of the diagnosis in a file
on your hard disk: this file can then be sent to KNX Association via the Support menu of
your MyKNX account. Preferably the logging level is set to the highest possible level
before starting the diagnosis (instead of “Standard, “Extended”).
Based on these aforementioned error reports, these errors are remedied and improved
versions of ETS are made available at specific intervals. ETS will automatically inform and
allow installation when such updates are available, provided the PC is connected to the
Internet.

Figure 5: KNX Support request

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