Page 37 - ODP Handbook_interactive

Surge & Rapid Response Team (SRRT)
Our Surge and Rapid Response
Team (SRRT) was created in 2015,
following a challenge from the
Cabinet Office and the Head of the
Civil Service to find innovative ways
to improve operational resilience How to make a bid Priority Levels are as follows -
across the Civil Service.
Bids for the SRRT support are Priority 1 - Any request for
The SRRT supports any central prioritised according to whether assistance to deal with an
government department or agency to the bid is received in-year or unexpected demand for a high
manage predictable annual peaks in before the start of the financial profile service.
demand, and respond to unexpected year, and whether the service is
crises within the scope of the ODP. ‘High Profile’. Priority 2.1 - An advanced
RESPONSE
request for assistance to deal with
The SRRT's members are A ‘High Profile’ service is one that planned demands for a high profile
recruited as ODP Apprentices. The seriously impacts on people’s lives service
apprenticeship standard ensures the or their livelihood, or forms part
SRRT is able to deploy an adaptable of a response to a national crisis Priority 2.2 - A late request for
and skilled cross government team. or has customer service level assistance to deal with planned
commitments with the potential for demands for a non-high profile
The SRRT offers the following political sensitivity and / or service
advantages over private sector media interest.
alternatives: Priority 3.1 - Any request for
The SRRT is deployed at a assistance to deal with an
- The SRRT come with ‘in-house’ chargeable daily rate. unexpected demand for a non-
management, releasing valuable high profile service
departmental resources to focus If you would like to
on other priorities; know more about the SRRT, or Priority 3.2 - Any request for
would like to express interest assistance to deal with planned
- Their experience in customer in securing SRRT support, we demands for a non-high profile
service roles across government recommend you contact us service
departments and policy areas directly via:
allows them to be deployed srrt.planning@hmrc.gov.uk
swiftly and flexibly;

- Enhanced security clearence and
unique, flexible contracts allow the
SRRT to be deployed nationally
or internationally at short notice;

- The SRRT bring their experiences
of cross-departmental working to
your area, helping to identify and
promote best practice across the
Civil Service.

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