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beyond the scope of the current article, but interested readers can view our book--
Growing Pains: Building Sustainably Successful Organizations.32
Once the assessment is completed, objectives must be set for improving the
observed weaknesses, which are typically found in management systems including
planning, organizational structure, management development, performance
management, and culture management. Again Uber seems to be a classic example
of the need for this process.

A FINAL WORD

A comprehensive treatment of the problems encountered in The Uber Syndrome
would take a great deal more analysis and prescription than written here. We have
provided a full treatment in our book cited above. Nevertheless, recognition of a
problem is the fist key step towards its solution!
Travis Kalanick, CEO of Uber, seems to have recognized the problem. Time will tell
if the problem is solved at Uber.
Meanwhile, readers can assess whether they and their own organizations might be
experiencing The Uber Syndrome.

32Eric Flamholtz and Yvonne Randle, Growing Pains: Building Sustainably Successful Organizations,
Wiley, 2016.

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