Page 9 - NAXT-Product-Guide-web
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Service Management continued
Standard • Easily import and amend standard jobs from supported OEMs
Job Management • Create from an existing segment or
• Create and edit as needed from other media
Service Calls and • Create service tasks and appointments within the Microsoft Outlook messaging
Dispatching and collaboration client
• Gain full visibility through graphic field and shop floor scheduling screens
• Visually track telematics enabled equipment and your service fleet when GPS enabled.
Quickly see which technician is closest and able to complete the repair
Repair Management • Register repair tasks
• Undertake diagnosis tracking and record resolution
• Identify faulty products
Warranty • Enhanced warranty claim submission and reconciliation
Management • Create a warranty claim on a work order segment and if supported by OEM, automatically
transmit claim, receive claim acknowledgement, and settlement
• Set parameters to automatically settle and close claims that fall within your guidelines
• Fully integrated warranty parts tracking
Instantly locate stored parts for return to vendor; auto-purge parts upon expiration of
OEM required parts retention period
Telematics • Automatically obtain hour meter, location, fuel level, error codes, and geofencing
Performance • Analyze expenses and profit and loss associated with the service engagement
Reporting
Customer Feedback • Improve service delivery through case management and questionnaires
Management
XAPT 7
NEW FRONTIER GROUP
