Page 167 - Receptionist
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Drill/Demonstration on Sympathy Letters:
1. Why do we do this procedure? Why this way? Why this number of days?
2. What would hapeen if we didn’t do this procedure? What if we did it differently?
3. How long after we are aware of a pet’s passing is the sympathy letter mailed?
4. Print a sympathy letter and hand address an envelope on a previously deceased patient in
AVImark.
5. Show your trainer where you will put this envelope and letter.
6. Where/how will you get this envelope stamped to mail? Where do you put it?
7. Show your trainer how you post a follow-up and when.
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