Page 171 - Receptionist

When: Receptionists create a full treatment plan for ALL:
 Drop-Offs
 Boarding
 Grooming

For Doctor Appointments: Create a treatment plan that is for the appropriate EXAM ONLY
 Do not post the estimate when the pet arrives. Follow
procedure 21115 Travel Sheets.

COMMON TREATMENT PLANS: In most all of these cases it is faster and easier to go to
“Estimates” and “Choose”….not “New”. It will keep you from
forgetting certain things.

Ear Infection:
 Code 2301- Comprehensive Exam / Unless has had an exam within the last 24 days then use:
Code 2304- Recheck Exam w/in 24 days.
 Code 7040 - Cytology - ear with stain / Unless has had an exam within the last 24 days then use:
Code 7212 - Recheck ear cytology - w/in 24 days
 Code 2496 - Ear Cleaning - Medical SIMPLE
 Code 51139 - Oti-PAK E (per cc) (Okay to leave as quantity 1)

Urinary Tract Infection:
 Code 2301- Comprehensive Exam / Unless has had an exam within the last 24 days then use:
Code 2304- Recheck Exam w/in 24 days.

New pet but the owner wants the pet checked with their Veterinarian (Us):
 Code 2301- Comprehensive Exam / Unless has had an exam within the last 24 days then use:
Code 2304- Recheck Exam w/in 24 days.
 Code NEWCLIE : New Patient - Complimentary Exam

Vaccines: See vaccine protocol list. Every dog/cat is a different case.
 Code 2301- Comprehensive Exam / Unless has had an exam within the last 24 days then use:
Code 2304- Recheck Exam w/in 24 days.
 Depending on what vaccines each pet needs, you will add the due vaccines and lab work. (see
vaccine protocol procedure for guidance)

Limping:
 Code 2301- Comprehensive Exam / Unless has had an exam within the last 24 days then use:
Code 2304- Recheck Exam w/in 24 days.
 Code 5570 : Radiograph - Per Study (any # of views) – This will expand when selected, leave
expansion.
 IF the pet has had x-rays within the last 24 days for any reason, use the following charge instead:
 Code 5591 : Radiograph - Post op or Follow-up (24d) – This will expand when selected, leave
expansion.

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