Page 174 - Receptionist

Urgent cares WITHIN 2 HOURS OF CLOSING:

Urgent Care fit-ins will turn into “EXAM/CONSULT - URGENT STARTING AFTER HOURS” exam fee if the
fit-in is going to START after hours. All urgent care fit-ins within 2 hours of closing will be well informed
that the exam fee may turn into an emergency fee if the doctor is so busy that they are seen after
closing. We will also give the client a good idea of when we think they will be able to be seen.

Note: Doctors can use judgment on this extra fee. In some special circumstances it may be more
obvious that it should be a regular exam, regular urgent care, regular recheck fee, etc. There should be
good judgment in these cases.

For example: If we had been treating a patient for pancreatitis for days for hundreds of dollars and the dog suddenly seemed
sick again 20 minutes before closing. They show up 1 minute before closing to have us look at their dog before we leave for the
night. In this case a regular recheck fee would probably be more reasonable….even though by definition this would be after-
hours urgent care. Judgment!

Urgent cares visits WITHIN 30 MINUTES OF CLOSING:

Our staff will ask a doctor for instructions on whether or not we can see the patient. Doctor will use the
best judgment in considering the care of the patient, success of the hospital, and NOT the personal work
schedule of the doctor or staff.

If a doctor advises we cannot see the pet, they MUST report to reason to the lay staff why we will not be
seeing the patient so they can relay this information to the client.

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