Page 2 - Receptionist

TABLE OF CONTENTS

19000 - Receptionist Position Agreement ................................................................................................. 1
19002v – Antech Lab Results Downloading ............................................................................................... 4
19003v – App for Legacy Vet .................................................................................................................... 10
19004 – Appointment Confirming ........................................................................................................... 12
19004.1 – Appointment Delays ................................................................................................................ 15
19005 – Appointment Flow and Staying On Time ................................................................................... 19
19006 – Appointment Making – Boarding Reservation .......................................................................... 23
19008 – Appointment Making – DVM’s ................................................................................................... 28
19010 – Appointment Making – Grooming ............................................................................................. 32
19012 - Appointment Making - Surgeries ................................................................................................ 37
19012.2 – Appointment Prepping; Board, Groom, Drop-Off................................................................... 39
19013 – Appointment Requests by Demandforce ................................................................................... 40
19014 – Appointment Types .................................................................................................................... 42
19016 – Attaching Reports and Records to Patient Files ......................................................................... 43
19018 – Care Credit Payment Plans ......................................................................................................... 46
19020 – Cheat Sheets and Charts............................................................................................................. 49
19022 – Check-In Receptionist Responsibilities ...................................................................................... 53
19022.3 – Checking Grooming Patients In ............................................................................................... 54
19023v – Checking Patients In ................................................................................................................. 56
19024 – Checklists for Receptionists ........................................................................................................ 59
19025 - Check-Out for Clients .................................................................................................................. 61
19026 – Check-Out Receptionist Responsibilities ................................................................................... 63
19028 – Credit Card Processing ................................................................................................................ 64
19030 – Communication Scripts .............................................................................................................. 67
19032 – Complications and Client Complaints ........................................................................................ 71
19032.2 – Deposits Mid-Day Verification ................................................................................................ 75
19033 - Deposit Slips at End-Of Day ........................................................................................................ 76
19034 – Discounts .................................................................................................................................... 77
19036 – Drop-Off’s ................................................................................................................................... 82
19037 - eFAX ............................................................................................................................................. 85
19038 – Emergencies................................................................................................................................ 86
19040 – Emergencies with NO DOCTOR .................................................................................................. 90
19042 – Exam Room Efficiency ................................................................................................................ 92
19044 – Express TA Services .................................................................................................................... 95
19046 – Euthanasia ................................................................................................................................ 101
19048 – Follow-up List ........................................................................................................................... 103
19050 – Grooms Needing Sedation ....................................................................................................... 104
19052 – Groupon .................................................................................................................................... 106
19054 – Good Samaritan Cases .............................................................................................................. 109
19055 – Health Certificates .................................................................................................................... 110
19056 – “Hospital-Use” Items ................................................................................................................ 111
19058 – ID Collars for Patients ............................................................................................................... 113
19060 – Inconvenience Gift Cards.......................................................................................................... 115
19062 – Internet Pharmacies ................................................................................................................. 117
19064 – Late Clients ............................................................................................................................... 119

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