Page 3 - Receptionist

19066v – Marketing Reaches Log .......................................................................................................... 121
19068 – Medical Records Releases ........................................................................................................ 123
19072 – No-Shows .................................................................................................................................. 125
19074 – Organization of Files and Paperwork ....................................................................................... 127
19076 – Out-Of-Stock Items ................................................................................................................... 129
19078 – Payment Plans .......................................................................................................................... 131
19080 – Phone Handling and Taking Messages ..................................................................................... 132
19082 – Phone Shoppers ........................................................................................................................ 136
19084 – Picture Downloading into AVImark.......................................................................................... 139
19086 – Prescription Pet Foods for Non-Clients .................................................................................... 144
19088 – Radiograph Report Downloading (Antech) .............................................................................. 145
19090 - Reconciling Transaction Journal................................................................................................ 147
19092 – Referral Program ...................................................................................................................... 149
19094 – Reproductive Specialty Services ............................................................................................... 153
19096 – Returns ..................................................................................................................................... 154
19098 – Revolution Free Doses and Reimbursement ............................................................................ 155
19099 – Special Orders ........................................................................................................................... 157
19100v – Sympathy Letters .................................................................................................................... 162
19102 – Scheduling Guidelines for DVM’s and Surgeries ...................................................................... 165
19103 – Treatment Plan Creating .......................................................................................................... 167
19104 – Urgent Care Visits ..................................................................................................................... 170
19106 – Vaccine Protocols and Requirements ...................................................................................... 174
19108 – Vetbilling Payment Plans & Receiving Payments .................................................................... 179
19110 – Vets Purchasing or Borrowing From Us ................................................................................... 185
19112 – Vets We Purchase or Borrow From .......................................................................................... 186
19114 – Voicemail .................................................................................................................................. 188
19115 – Walkie Talkies ........................................................................................................................... 192
19116 – Walk-Ins .................................................................................................................................... 194
19118 – Yearly Wellness Forms (with Express Services) ....................................................................... 196

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