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3.3 Troubleshooting and Getting Help

If the listed actions do not successfully resolve your problems, don’t hesitate to contact your
Ashford University Technical Support team for help. The following are some contact options
available to you.

Contacting Ashford Technical Support

On your Ashford University Student Portal home page, you will find the following two catego-
ries on the left navigation bar where you can access technical support:

1. Technical Support
This category gives you the following two options:

a) Contact Info displays the information you need to access the Ashford Live Chat
Help, hyperlinks for web support and Ashford support, and technical support
telephone numbers.
b) Ashford University Phone Menu displays a menu for accessing technical support
by phone for various types of technical issues you may encounter.

2. Live Chat Help
Live Chat Help is available during normal business hours (Pacific Time). If you click
this link during these hours, you will be connected to the technical support team. If
you click at a time other than normal business hours, you will receive a message to
contact your advisor by e-mail. Because e-mail responses can take up to two busi-
ness days, you may want to try some of the other technical support options outlined
earlier.

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