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3.3 Troubleshooting and

Getting Help

It is nearly inevitable that at some point during your degree program, you will run into some
sort of technical difficulty. Whatever you do, don’t panic! You have a lot of resources at your
disposal, the most important of which can be found at the Ashford University Student Portal
home page. There you will find links on your home page for technical assistance with any
hardware, software, or Internet issues you may encounter. However, here are some options
to keep in mind and try before you contact the Ashford University Technical Support team.

Solving Computer Technical Problems

It is after midnight. You need help with a computer problem, and everyone in your family is
fast asleep (or you know more about the computer than others in your household). Maybe
you are in a different time zone from your instructors and fellow students. It may be 12 hours
or more before you can get a response from anyone about a technical issue you face. Or per-
haps you are just stumped or frustrated about a recurring problem in one of your software
programs that you do not know how to fix. What do you do?

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