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“HOTEL SERI MALAYSIA”
TOP CHOICE OF HOTEL IN
MALAYSIA
CUSTOMER SERVICE
Customer service is a provision of quality service going beyond the
customer’s expectations or what the customer asked for and deliver the
service efficiently so that the customers are content, loyal and keep
coming. Important of customer service is that builds good customer
relations which are necessary for the success of a business or
organization.
THE HOTEL INDUSTRY IN MALAYSIA
The hotel industry in Malaysia is characterized by increasing price
competition and its accompanying falling gross margins. Given the
mature nature of this industry, coupled with the relatively recent
regional economic crisis of 998 and new fears of terrorism, Malaysian
hotels have been increasingly.
Effective supervision is the answer to ensuring that every
employee is performing to the expected level. This would
in turn lead to the maintenance of the quality of service
that the guests expect. Any deviation from standards or
established norms must be corrected immediately
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