Page 549 - (DK Eyewitness) Travel Guide - Germany

PR A C TIC AL INFORM A TION  547

identification number DIRECTORY
(IMEI). To replace lost or
stolen passports, visit your Emergency Services
local consulate who can Crime Victim Hotline
issue a replacement. Keep Tel 116 006.
a photocopy of your pass­ Tel 0800 1 11 01 11
port/ID in your luggage to (Telephone counselling).
reduce hassle if it gets lost
or stolen. Fire Brigade and
Fire engine from the Berlin fire brigade Medical Emergency
Tel 112.
Hospitals and Police
Pharmacies Tel 110 or 112.
For a serious illness or
injury, visit a hospital Automobile Rescue
(Krankenhaus) or call an Services
ambulance. All emergency Notruf des
rooms are part of the Bundesverbands der
public health system, so Autoversicherer
your EHIC or supplemen­ Tel 0800 6 683 663.
Ambulance of the paramedic tary insurance will cover
rescue services you. The symbol for Lost Property
hospitals is a red cross on Deutsche Bahn (Rail)
white background. Lost and Found Office
Pharmacies in Germany Tel 0900 1 99 05 99.
are indicated by a red
stylized letter “A” for Hospitals and
Apotheke and are usually Pharmacies
open 8am–6pm; in small
towns they may close ∑ med-kolleg.de
Traditionally coloured white and blue 1–3pm. In larger towns ∑ apotheken.de (for nearest
after­hours pharmacy)
police car there is always a rota and ∑ zahnnotdienst.de (after­
this is clearly displayed in the hours dentist search)
window of each pharmacy
Lost and Stolen Property with a note of addresses.
Before leaving home it is Information on rota pharmacies well served with hospitals
advisable to take out an insur­ may also be obtained from and pharmacies. No vaccin­
ance policy to cover property tourist offices, local newspapers ations are required when
against loss or theft. Theft or the internet. entering Germany.
and burglaries must be However, ticks are prevalent
reported to the police in forests and rural areas,
immediately and a certificate Minor Hazards especially during summer, and
obtained to confirm that the Germany poses few serious visitors should seek medical
loss has been reported; this is health hazards for travellers. advice if bitten.
needed if an insurance claim Tap water is safe to drink
is submitted. throughout the country, Health Insurance
If property has been lost, there are no prevalent
it is worth checking at a lost diseases, and the country is Citizens of countries within
property office (Fundbüro). the European Union with a
These exist in every German European Health Insurance
city. The Deutsche Bahn has Card (EHIC) are entitled to free
its own lost property offices, medical care in Germany. It is
as do transport systems in also advisable to take out some
individual towns. form of supplementary health
In the event of a lost or stolen insurance, as some services,
mobile phone, inform the such as repatriation costs, are
service provider immediately to not covered.
have the account locked and If plans include sporting
avoid unwanted charges on activities, particularly dangerous
your bill. They may also be able sports, make sure the policy
to trace the phone. You should covers rescue services (for
also report a theft to the example, mountain rescue).
nearest police station. The This type of insurance is usually
police will need the phone’s Entrance to a pharmacy in Heidelberg much more expensive.

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