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web analytics:

• Adobe Analytics http://www.adobe.com/solutions/

digital-analytics.html

• Google Analytics http://google.com/analytics

• KissMetrics http://kissmetrics.com

• MixPanel http://mixpanel.com

• Piwik http://piwik.org

feedback tools:

• GetSatisfaction https://getsatisfaction.com

• Kampala http://www.kampyle.com

• Survey.io http://survey.io

• UsabilityTools http://usabilitytools.com/tools/

feedback-form/#tool-description

122 Tools, Tools, Tools