Page 2 - Spok Inside Track

• Customer Support is prepped with lists and contact information of customers in the anticipated affected areas;
• and HR conducts outreach to our employees in the anticipated path to ensure they have updated contact
information and plans in case evacuation notices are issued.
As we prep for landfall of a hurricane, all technicians and equipment, are held in a safe place outside of the affected area
until it has been determined to be safe to travel. Once landfall is made, the entire Spok field service team jumps into action
to do everything possible to limit customer impact and restore any outages as quickly as possible. Throughout the event,
the Executive & Sr. Leadership teams receive twice a day updates on Network Status, Employee Status, Customer Issues,
Customer Outreach Status and Commercial Power Outages; and the Spok Technology Operations Center (TOC) issues
updates on the status of the network via ONS/CERTS. While that is going on, our Customer Support team starts contacting
every customer in the area and assessing their situation, and our HR team conducts outreach to our employees to ensure
they are safe and sound.
Last week, our team was dealing with Henri. This week, our team has been dealing with Ida, a Category 4 that came ashore
Sunday in Louisiana, which brought catastrophic damage to the infrastructure. Initially, we had twenty-four (24) sites down
and couldn’t get through to most areas to assess all the damage. Within three days, our field technicians had restored 17
sites and were actively working on the others; all in very treacherous conditions.

Each year at this time, we say a very special Thank You to this team of people that go into harm’s way and live our core Spok
values of “What We Do Matters” and “We Put The Customer First In Everything We Do”!

Mike Czop
VP, Technology Operations
Spok, Inc.