Page 12 - Verracy's 2019 Course Catalogue

Most Popular Courses

Emotional Intelligence & Improving Getting to the Root of the Matter:
Communication Skills Root Cause Analysis

CM-105 8 16 IA-101 8 16

CPEs CPEs CPEs CPEs

Auditors frequently deal with potential conflict, difficult situ- In today’s audit environment there is a lot of discussion around
ations and sometimes difficult people. Emotional intelligence audit functions “adding value.” Audits are time consuming and
(EQ) skills can help transform these situations into opportunities costly, and they’re often a source of frustration for the audit
to end conflict, build positive relationships, increase an auditor’s client. Why? As auditors we often hear that the “auditor(s) just
credibility and evoke positive change in their organization. doesn’t understand my business.” The business can feel this
Statistically, individuals with a high level of emotional intelli- way as a reaction to the proposed action and remediation plan.
gence are more successful regardless of industry or role. Expecta- If an audit team doesn’t perform effective root cause analysis,
tions for internal auditors today, demands exceptional communi- then the recommended action often will not solve the root
cation skills which are dependent on emotional intelligence. EQ is cause of the issue and problems will persist.
a driving force for improved relationships and effective communi-
cation. Fortunately, EQ can be developed and improved through- To truly add value, an audit must address the root causes of the
out life. This course will cover the basic concepts of emotional issues and exceptions identified, not just the symptoms. This
intelligence, why EQ skills is important in business, and methods course will introduce the various tools and methodologies used
and techniques that can be used to improve EQ. for root cause analysis and show how to apply them to the
audit process. Participants will learn interactively through a
This interactive course uses lecture, group exercises, real-life combination of lecture, case studies, and exercises.
case studies, and examples to help auditors develop improve
emotional intelligence and communications skills.

This course utilizes the DiSC Assessment to evaluate
participants’ communications styles.

What You Will Learn: What You Will Learn:
• Understanding different styles of communication • Understanding Root Cause Analysis (RCA)
• Communicating effectively with clients and stakeholders • Introduction to the various tools and methodologies that
• Improving oral and written communication skills can be utilized for RCA
• Becoming a skilled interviewer—developing an effective • Understanding how RCA can be applied within audits
questioning and interviewing style • Understanding when to utilize RCA in an Internal Audit
• Developing skills for dealing with difficult people and • Understanding the common challenges when using RCA
situations • Learning how to apply RCA in practice
• Knowing when to use which forms and styles of
communication
• Tips, tools, and techniques for all communication formats
• Learning interviewing techniques and styles
• Active listening skills

Group Live | 1 or 2 Days | Intermediate | Auditing Group Live | 1 or 2 Days | Intermediate | Auditing
Who Should Attend: Internal Audit Staff & Management Who Should Attend: Internal Audit and Operations Staff &
Prerequisites: Professionals with at least 2 years of experience Management
Prerequisites: Minimum of 1 year of general business experience