Page 5 - FINAL REPORT FPN-latest

PERANCANGAN STRATEGIK .................................................................................................................... 8
2.1 PENGENALAN ................................................................................................................................... 8
2.2 OBJEKTIF & INISIATIF PERANCANGAN STRATEGIK 2016 - 2020 .............................................. 8
2.3 PELAKSANAAN INISIATIF STRATEGIK BIDANG TUMPUAN ....................................................... 9

1) Projek Zero to Hero ....................................................................................................................... 10
2) CEO in the Making ........................................................................................................................ 13
3) Projek #jumpadisyurga................................................................................................................. 14
2.4 PEMANTAUAN OBJEKTIF DAN INISIATIF STRATEGIK .............................................................. 15
2.5 RISIKO DAN PELAN TINDAKAN PENCEGAHAN ......................................................................... 16
2.6 PENGLIBATAN PELANGGAN DALAM PROSES PERANCANGAN PENAMBAHBAIKAN ........ 17

2.7 PENERAPAN AMALAN DAN PEMBUDAYAAN ............................................................................. 18
2.8 INOVASI PENAMBAHBAIKAN PERANCANGAN STRATEGIK .................................................... 18
TUMPUAN KEPADA PELANGGAN .......................................................................................................... 19
3.0 PENGENALAN ................................................................................................................................. 19
3.1 PELANGGAN FPN ........................................................................................................................... 19

3.2 KEPERLUAN PELANGGAN ............................................................................................................ 20
3.3 PENGLIBATAN DAN GANJARAN PELANGGAN. ......................................................................... 21
3.4 RISIKO DAN PELAN TINDAKAN PENCEGAHAN. ........................................................................ 23
3.5 PEMANTAUAN DAN PENAMBAHBAIKAN PENGLIBATAN PELANGGAN ................................. 24
3.6 PENERAPAN AMALAN DAN PEMBUDAYAAN & INOVASI ......................................................... 26
PENGUKURAN, ANALISIS DAN PENGURUSAN PENGETAHUAN ....................................................... 27

4.1 PENGENALAN ................................................................................................................................. 27
4.2 ITEM UKURAN, DATA DAN KEKERAPAN ANALISA DATA ........................................................ 27
4.3 PEMANTAUAN PENCAPAIAN DAN PENAMBAHBAIKAN PRESTASI ........................................ 29
4.4 RISIKO PENGUKURAN, ANALISA DAN PENGURUSAN PENGETAHUAN ................................ 30
4.5 PENERAPAN AMALAN DAN PEMBUDAYAAN ............................................................................. 30

4.6 INOVASI PENGUKURAN, ANALISA DAN PENGURUSAN PENGETAHUAN .............................. 30
TUMPUAN KEPADA SUMBER MANUSIA................................................................................................ 32
5.1 PENGENALAN ................................................................................................................................. 32
5.2 PENGLIBATAN SUMBER MANUSIA DAN PENGOPTIMAAN KEPAKARAN .............................. 32
5.3 PENGHARGAAN DAN PENGIKTIRAFAN ...................................................................................... 33
5.4 PENAMBAHBAIKAN PERSEKITARAN DAN SISTEM KERJA ..................................................... 34
5.5 PENGURUSAN RISIKO ................................................................................................................... 35

5.6 AMALAN DAN PEMBUDAYAAN SISTEM KERJA ......................................................................... 36
5.7 INOVASI PENGURUSAN SUMBER MANUSIA .............................................................................. 36
TUMPUAN KEPADA OPERASI ................................................................................................................. 37
6.1 PENGENALAN ................................................................................................................................. 37

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