Page 2 - The RCT Newsletter April 2017

NBCUniversal made a strategic
investment of $500 million in
Snap as part of its initial public

SpendSmart is the official perks and discounts website for all Comcast offering. This is a significant
employees. Save on items from more than 700 retailers, including milestone in NBCUniversal’s
electronics and computing, entertainment and activities, fashion, health growing partnership with Snap,

and beauty, home and garden, telecommunications, travel, and wellness. and look forward to
participating in Snap’s success
SpendSmart makes saving money easy by giving you discounts, deals and cash back on products and as an investor and continuing
services—both online and in-store. The best part? You can take advantage of these discounts year to work closely with them for
round! years to come.

On the homepage, you can either type in the vendor’s name, a key word in the search bar or click on

the categories on the left side of the page. Binge-Watching Just Got
Better with NPS
One of the most popular discounts is for the Microsoft Office Home Use Program, which offers Elevations
discounted pricing on Microsoft Office for Windows and MAC. Microsoft Office 2016 Professional

currently retails for $399. This program will provide Comcast employees with discounted pricing on The Net Promoter System
Microsoft Office for Windows and MAC. The price for each copy will be $9.95. To locate this offer, once (NPS) is changing the way
you have logged in, type Microsoft in the search bar, and choose Microsoft Home Use Program. Be sure we operate, and feedback
to read the Terms & Conditions. from our customers and

To access SpendSmart: employees is driving that
change. The new feedback
Click Here or type www.spendsmartandsave.com in your browser. we’re collecting helps us
•Register to get access identify gaps in our
systems, tools, processes
•Log in and policies - and the NPS
•Search for the vendor/service you are looking for Elevations process gives
us a roadmap to find
•Get an immediate discount or receive cashback solutions that result in a
better customer experience.

A call center supervisor
recently submitted an NPS
Elevation that impacted his

Marking Big NPS Deployment Milestones in Q1 2017 own customer experience –
because employees are
We’re on a mission to make the customer experience our best product, and the Net Promoter customers, too!

System (NPS) is having a huge impact. NPS is changing our culture; it’s a new way of operating In March, a fix was included
that helps us think of everything from our customers’ point of view. It’s bringing more feedback in the most recent X1
into the company, giving us a roadmap to make important changes that benefit our customers and software update and rolled

employees. And as more teams adopt NPS, we’re seeing some exciting results! out to customer’s
We’re soliciting employees’ feedback is through the NPS Elevations process. Read our February companywide. The X1 can
now detect if a customer is
monthly update here and learn more about how local teams are delivering a better customer watching a DVR recording
experience thanks to this new pathway to resolving issues. during the regularly
scheduled reboot time, and
In February, the West Division achieved a positive NPS score for the first time ever – the first
automatically delay it until
division to do so, thanks in large part to NPS score improvement in their California, Houston and the DVR is no longer in use
Mountain West Regions. Our Center of Excellence in Tucson, AZ also “went positive,” scoring a – no matter which box is
major milestone for our CoEs. Companywide, our NPS Score improved by six points in 2016, accessing the DVR.
and by continuing to deploy the NPS system across the company in 2017, we hope to make Customers can still choose
even stronger progress in turning detractors into promoters this year! to skip, delay or even

change the time of their
Learn more about NPS Elevations automated reboot, but now
they won’t be interrupted in
Learn more about the Customer Experience Fact Sheet
the middle of a TV show.

Compliance Connection Issue 02 April 2017