Page 3 - The RCT Newsletter April 2017
P. 3

Stream on any screen with the   XFINITY TV customers now have access to three new subscription-based VOD – Stingray
    XFINITY Stream app, included     Karaoke, DOGTV and Gaia. These new three subscriptions join the two others that launched
   with any XFINITY TV service.
                                  earlier this year, Kidstream and History Vault.
   Get your entire TV line-up at
   home and top networks and live    •  Stingray Karaoke choose from thousands of songs in the most popular genres
   sports on the go, plus thousands      including Pop, Rock, Hip-Hop and more– with new songs added every week. Stingray
   of On Demand movies and               Karaoke can be added for $6.99 per month.
   shows, and DVR library
                                     •  DOGTV offers programs to keep your dog company while you’re away from home –
   anytime, (X1 Cloud Customers).
                                         with dozens of unique programs that were scientifically designed to relax, entertain
   Stream entertainment you love
                                         and habituate your dog. DOGTV can be added for $4.99 per month.
   in any room, on any device with
   the best in-home Wi-Fi and on     •  Gaia is a wellness channel providing original programs and films on topics like
   the go with millions of free
                                         metaphysics as well as yoga and meditation practices. Gaia can be added for $9.99 per
   XFINITY Wi-Fi hotspots.
                                         month.

   ELIGIBILITY                       •  Kidstream, which features animated kids shows including Molang and Napkin Man.
   • Must be an XFINITY TV               Kidstream can be added for $4.99 per month.
   customer (X1, non-X1 or
                                     •  History Vault, featuring classic History Channel content from A&E. History Vault can
   XFINITY Stream package).
                                         be added for $4.99 per month.
   • Must be an X1 Cloud DVR
                                  Employees can subscribe through Courtesy On Demand and receive 20% off of the monthly fee!
   customer to stream and

   download DVR recordings.
                                  Prepaid Internet Now Available to All XFINITY Customers
   • Must have an XFINITY
                                  The service provides a pay-as-you-go offering, allowing consumers the ability to sign up and
   username and password to
                                  “refill” service any time, for seven or 30 days.
   provision service on a mobile
   device or computer.               •  The service is available online, at select XFINITY stores and participating Boost Mobile

                                         retail locations. Currently, there are more than 800 participating Boost Mobile stores in
   • X1 customers: Must have the
   Cloud DVR or IP Streaming             states including Pennsylvania, Michigan, and Texas, and XFINITY Prepaid services are
   provisioning codes on the             expected to be available in more than 4,000 Boost Mobile stores nationwide by the end
   subscriber's account (X1 and          of the year.
   XFINITY Stream package
                                     •  XFINITY customers interested in XFINITY Prepaid Internet pay a one-time starter kit
   customers only).
                                         fee that includes all necessary equipment, like a wireless gateway, and 30 days of
   • Must be connected to in-home        service. There are no limitations on the number of times the service can be renewed
   XFINITY Internet network to           and customers can refill services on their own schedule.
   stream live TV and select

   XFINITY On Demand TV shows
   and movies (not available via an     Next Tech
   XFINITY Wi-Fi hotspot
   connection or other hotspot     Bam! Tool Overview
   connection).

   • XFINITY TV Go programs can   Customers frequently call to locate the nearest Customer Service Center or The UPS Store in
   be streamed or downloaded      order to return equipment. With the BAM! Tool, agents have the ability to view locations and
   over any Wi-Fi or mobile       inventory before referring a customer to a location or The UPS Store.
   network.

                                    •  Identify the closest Customer Service Center or The UPS Store along with estimated drive
   • Must be connected to a Wi-Fi
                                       time, distance and hours of location from either the home address or an alternate location.
   or mobile network to stream
   and download completed DVR
                                    •  To determine that the Customer Service Center has the equipment in stock to support the
   recordings.
                                       customer's need, or to confirm that a feature that the customer has requested, such as HDMI,

                                       is available at the Customer Service Center
   Check out more about the
   XFINITY Stream App: 3            •  Inventory levels are refreshed every 20-30 minutes.
   Features to Know, More
   Features and Benefits and In   https://secure.gwynngroup.com/comcast/reportstore/bam/bamSearch.aspx
   Home and Out of Home.

  Compliance Connection Issue 02    April 2017
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