Page 12 - Genting Straight Talking Spring 2017

12 A DAY IN THE LIFE OF...

GENTING DEALER OF THE YEAR 2016
MICHAEL LAM, COVENTRY

This issue we talk to Michael Lam, “Have confidence in your own abilities
winner of the 2016 DOTY competition. as a dealer and don’t take things too
What are his secrets to success and seriously - if you can relax and have fun,
what tips can he share with other then customers are much more likely
dealers looking to scoop the coveted to be at ease and have a great time too.
DOTY title in the future?
“But if you do need advice never
“I have worked as a dealer now for be afraid to ask – it isn’t a sign of
more than 11 years and in that time I weakness. Asking for help is the best Michael Lam receives his award
have learnt that the key is creating a way to improve your skills as it gives from Mark Sergeant
memorable, first class experience for you the opportunity to learn from
our customers so they want to come others who have been doing the job judges, but I must pay special thanks
back time and time again. We work in longer than you. to all of my previous managers and
the entertainment industry and that is colleagues - without their support and
exactly what our customers are looking “I feel very honoured to have been guidance I wouldn’t be the dealer I am
for when they come to our casinos. recognised by the Dealer Of The Year today.”

COMPETITION

As Spring is in the air we thought we’d include a seasonal word search in this issue. So, to be in with a chance of winning a case of
Prosecco, simply take a picture of your completed quiz and send it to Mark Duckham by email, mark.duckham@gentinguk.com or
write to Mark Duckham, Genting Casinos UK, Genting Club Star City, Watson Road, Birmingham B7 5SA.

WORDS TO FIND A S T R O A P R I L N O M I B
APRIL GROWTH C A L L Y S L P R I N G B E I
BABY ANIMALS MAY G I N S M W A I T H T H E S R
BIRDS MILD P R I N A G N E R E T S A E D
BIRTH MOTHERS DAY Q U I N Y O T X A N D H E N S
BLOOMS MUD B A B Y A N I M A L S O A D S
BLOSSOMS PLANTING
BUDS RAIN L W I T D H N T L H E W S W U
EASTER SHOWERS O M M E S R G F L O W E R S S
FLOWERS THAW S N I A R O L S E T I R C E H
GARDENING UMBRELLA S S P R E I N H R G T S I T M

O E D A H Y T L B I S G R H T
For a digital version, M H O U T W R S M D L I M A R
Straight Talking is also
published on CLIP S E B L O O M S U A B T L E A
under the Marketing
AND THE tab and in the 2017 S T T R M W E B D L V E H O U
WINNER IS... Marketing Activity R S G N I N E D R A G A D A Y
folder.

Congratulations to
SUE FULLER COPY DEADLINE: PUBLICATION DATE:
Genting Casino Brighton 30 MAY JUNE
who won the Christmas
competition in our last issue. DATES FOR
We hope you enjoy the THE DIARY To submit stories and photos from your casino
Prosecco! or department, please send content to:
genting@limegreencommunications.com