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DRIVING TRANSFORMATION : At this juncture, I would like to congratulate Yang Berhormat Tan Sri
Datuk Amar Morshidi Haji Mohamad Bin Abdul Ghani, the Sarawak State
SPEARHEADING COMPETENCY Secretary and all members of the State public service, for the initiative
and commitment shown thus far in formulating and implementing service
AND RESOURCEFULNESS IN transformation at the state level. I am glad to note the introduction of
THE PUBLIC SECTOR the Sarawak State Civil Service 2010 to 2020 Action Plan, or SCS 10-
20 Action Plan, which serves as a focused and structured roadmap for
the State Civil Service on the journey of transformation. I am convinced
that the transformational initiatives pursued at the state level not only
complement the transformation programmes at the national level,
such as the Government Transformation Programme and the Economic
would like to congratulate the Sarawak State Secretary, Sarawak Federal Transformation Programme, but also contributes towards Malaysia’s
Secretary and the Razak School of Government for organising the transformation into a high-income developed nation by the year 2020.
I Sarawak Public Sector Conference 2014 today, in conjunction with the
Civil Service Day 2014 celebration. It is very heartening to see the strong At some point, you may begin to wonder why there has been such intense
collaborative spirit shown by the three parties to organise this event, focus on transformation in the public sector in recent years. The answer
which has enabled both Federal and State civil servants to gather here is obvious, and fairly simple: the public sector of today is faced with very
on this auspicious morning. Thank you for inviting me to be a part of this different challenges from those of a decade ago, and we have no choice
event. but to change, transform and be innovative in our approach to meet
and overcome these challenges, or risk being left behind or becoming
I was informed that the inaugural Conference was held in 2010, and after obsolete.
a four-year hiatus, the Conference is held once again with the theme
“Service Excellence Through Competent Workforce”. This Conference is
indeed timely, and the theme most apt, as there is much value for us to
scrutinise and better understand the issues and challenges around public 01 Public Service Transformation
service transformation. Framework (PSTF)
02
The wave of transformation in the public sector began in earnest at Talent Development
the Federal level in 2012, when two agencies were tasked to undergo 03
their respective transformation. The Public Service Department (PSD) 04 Organisational Development
and the Ministry of Finance were the two agencies hand-picked to Citizen-Centric Service Delivery
undergo the pilot transformation. As part of their transformation effort, 05
the PSD designed a Public Service Transformation Framework (PSTF) Inclusivity and Ownership
that focuses on five strategic thrusts: talent development, organisational
development, citizen-centric service delivery, inclusivity and ownership, Enculturation of Shared Values of Patriotism, Ethos
and enculturation of shared values of patriotism, ethos and integrity. and Integrity.

Subsequently, all Ministries and Agencies were tasked to undertake their
own transformation in 2014. As 2014 is coming to a close, I am eager to
see what their individual transformation entails. The rakyat of today are a discerning and savvy lot, who demands fast,
efficient and cost-effective services to meet their needs and expectations.

110 Humanising The Public Service : A Compilation of Speeches by the Chief Secretary to the Government 111