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NBOS INITIATIVES AND SUCCESS STORIES                                                       court, and areas for social and youth development activities. The UTC
                                                                                                       represents a breakthrough in terms of public service delivery, where the
            NBOS provides a new approach towards the formulation of policies,                          services are delivered under one roof, 7 days a week, from 8.00 a.m. to
            planning  and implementation of  Government  programmes.  While                            10.00 p.m. It is not an exaggeration to say that the rakyat have placed the
            Malaysia moves towards becoming a high-income developed nation, it                         UTC close to their hearts. Today, there are 15 UTCs established in major
            is imperative to maintain a balance between the Capital Economy and                        cities all over the nation.
            People Economy. Economic success has always been defined in terms
            of  financial  and  economic  matrices  such  as  Gross  Domestic  Product,
            inflation rate and unemployment rate. While this is very true and remains                  1M4U
            important, it  is pertinent  for any Government  including Malaysia to   1MALAYSIA FOR YOUTH (iM4U)

                       URBAN TRANSFORMATION CENTRE (UTC)
            pay  equal  attention  to  the  People  Economy.  Government  policies  and                Another initiative under the National Blue Ocean Strategy which has
                                                                                                       managed to capture the imagination of the youth in Malaysia is 1Malaysia
            programmes have to bring tangible and meaningful benefits to the rakyat.
 URBAN TRANSFORMATION CENTRE (UTC)                                                                1MALAYSIA FOR YOUTH (iM4U)
                                                                                                       For Youth or 1M4U in short. The Prime Minister of Malaysia wished to see
            While we can celebrate our success in our competitiveness rankings and
            financial ratings, it bears little meaning to the people if these successes                our youths better utilising their vibrant energy, creativity and motivation
            do not translate to tangible outcomes for them. Hence, NBOS initiatives                    in activities that contribute to nation-building. Volunteer programmes that
            which cover different segments of the society involving youth, women, and                  can cater to the interests of the youth provide the clearest example of how
            Government retirees in programmes such as rural and urban integration,                     the vision of the Prime Minister can be achieved.
                               URBAN TRANSFORMATION CENTRE (UTC)
            volunteerism and creativity-driven development, act as a conduit to fulfil   1MALAYSIA FOR YOUTH (iM4U)        As a means  of strengthening  its
                                                                                     iM4U, the leading  youth volunteerism
                      The UTC Kuala  Lumpur  is located at Pudu  Sentral,  Jalan  Tun  Tan
                      Cheng Lock, 50550 Kuala Lumpur. It is the second UTC after Melaka,   platform  in  Malaysia,  is  known  as  a   position,  iM4U  launched  its  radio
            the People Economy.y the Prime Minister, Datuk Seri Najib Tun Razak      catalyst that empowers and  builds   The Public Private Partnership Unit under the Prime Minister’s Department,
                                                                                                                           station iM4U fm which plays a key role
                      and was officiated b
                                                                                          youth
                                                                                                  engaging,
                                                                                              with
                                                                                     resilient
                                                                                                                           in  promoting  iM4U’s  mission  and
                      on 22 September 2012.                                          unconventional and inspiring activities.   or better known as UKAS, was tasked to establish a volunteer organisation
                                                                                                                           activities  besides  playing  fresh  new
                                                                                                                           music catering to the youth. iM4U fm
                      UTC is one of the efforts and initiatives of the Malaysian government
            There  were  10  initiatives  or  programmes  in  its  first  year  of  the  NBOS   The activities spearheaded by iM4U aim   that targets the youth group. I was then the Director-General of UKAS.
                                                                                     to  build sustainable and  stronger
                                                                                                                           can be heard on 107.9 FM in the Klang
                      to  provide  urban  communities  a  centralised  location  for  core
                                                                                                                           Valley. Currently, it has close to 60, 000
            implementation. This has now grown to 97 initiatives involving more      community with economic impact and   This was clearly Blue Ocean Strategy at work. I have never been involved
                      government  agencies,  public  amenities  and  services  of  private
                                                                                     foster greater leaders for tomorrow.
                      sectors. It is part of the National Blue Ocean Strategy (NBOS) which
                                                                                                                           listeners.
            than 80 ministries and agencies. These programmes have brought high                        in a Ministry or government department that is directly linked to the
                      was introduced to improve the quality of services through strategic
                                                                                                        The iM4U  Outreach Centre network
         URBAN TRANSFORMATION CENTRE (UTC)                   1MALAYSIA FOR YOUTH (iM4U)   The  DRe1M  fund  initiated  by  iM4U   allows it to leverage the vast network of
                      partnerships between government agencies and the private sector.
                                                                                     provides  opportunities  and  inspires
            and meaningful impact to the rakyat. Not only were these programmes   iM4U, the leading  youth volunteerism   youth, be it in policy formulation or implementation of programmes.
                      National  Strategy  Unit  (NSU)  under  Ministry  of  Finance  Malaysia
                                                                                                        educational
                                                                                                                      related
                                                                                                                  youth
                                                                                                              and
                                                                                                                  As a means  of strengthening  its
                             The UTC Kuala  Lumpur  is located at Pudu  Sentral,  Jalan  Tun  Tan
                      (MOF) is tasked to establish and monitor all the UTCs in Malaysia.
                                                                                     Malaysian youth to carry out their own
                                                                                                        institutions to enable iM4U to make a
                                                                                                                  position,  iM4U  launched  its  radio
                             Cheng Lock, 50550 Kuala Lumpur. It is the second UTC after Melaka,
            executed rapidly, they were also implemented at much lower costs, as   platform  in  Malaysia,  is  known  as  a   And here I was, given this task by the Prime Minister to come out with
                                                                                     volunteer  programs.  The  initiative
                                                                                  catalyst that empowers and  builds
                                                                                                                  station iM4U fm which plays a key role
                                                                                                        quick  nationwide  impact  in  order  to
                      UTC  comprises  ten  (10)  clusters  of  facilities  and  services,
                             and was officiated by the Prime Minister, Datuk Seri Najib Tun Razak
                                                                                       youth
                                                                                                                  in  promoting  iM4U’s  mission  and
                             on 22 September 2012.
                                                                                             engaging,
                                                                                          with
                                                                                                        instill  volunteerism.  Its  work  is
                      namely:
            compared to conventional means.                                       resilient encourages youth between the ages of   an initiative to gather our youth and devote their energy and motivation
                                                                                     18 to 40 to realize volunteer programs
                                                                                                                  activities  besides  playing  fresh  new
                                                                                  unconventional and inspiring activities.
                                                                                                        supported by the iM4U Street Team
                      (1) Common governmental services;
                                                                                     that would make a difference, build the
                                                                                  The activities spearheaded by iM4U aim
                                                                                                                  music catering to the youth. iM4U fm
                                                                                                        which travels throughout the country to
                      (2) Health services; UTC is one of the efforts and initiatives of the Malaysian government   to  build sustainable and  stronger   towards volunteer activities.
                             to  provide  urban  communities  a  centralised  location  for  core
                                                                                                                  can be heard on 107.9 FM in the Klang
                                                                                     nation and benefit the communities.
                      (3) Security services;
                                                                                                        support and promote iM4U’s mission.
                                                                                  community with economic impact and
                             government  agencies,  public  amenities  and  services  of  private
                                                                                                                  Valley. Currently, it has close to 60, 000
                             sectors. It is part of the National Blue Ocean Strategy (NBOS) which
                      (4) Education, training and employment services;            foster greater leaders for tomorrow.      listeners.
                                                                                     iM4U has achieved great milestones since
                             was introduced to improve the quality of services through strategic
                      (5) Financial services;                                     The  DRe1M  fund  initiated  by  iM4U  The  volunteer
                                                                                                  The iM4U  Outreach Centre network
                                                                                     its  inception  in  2012.
                             partnerships between government agencies and the private sector.
                      (6) Business and entrepreneurial development services;      provides  opportunities  and  inspires   allows it to leverage the vast network of
                                                                                     programs  organized  by  iM4U  fall  under
            URBAN TRANSFORMATION CENTRES of  Finance  Malaysia
                             National  Strategy  Unit  (NSU)  under  Ministry
 The UTC Kuala  Lumpur  is located at Pudu  Sentral,  Jalan   (7) Utility services; (MOF) is tasked to establish and monitor all the UTCs in Malaysia.  Malaysian youth to carry out their own  iM4U, the leading  youth volunteerism   As a means  of strengthening  its
 URBAN TRANSFORMATION CENTRE (UTC) Tun  Tan
                                                                                                        and
                                        1MALAYSIA FOR YOUTH (iM4U)
                                                                                                  educational
                                                                                                              related
                                                                                                          youth
                                                                                     four main pillars;

                                                                                                  institutions to enable iM4U to make a
                      (8) Youth development services;
                                                                                  volunteer  programs.  The  initiative
        The UTC Kuala  Lumpur  is located at Pudu  Sentral,  Jalan  Tun  Tan
                                                                                                  instill  volunteerism. in  Malaysia,  is  known  as  a
                                                                                                  quick  nationwide  impact
                                                                                             As a means  of strengthening  its  in  order  to
 Cheng Lock, 50550 Kuala Lumpur. It is the second UTC after Melaka,   UTC  comprises  ten  (10)  clusters  of  facilities  and  services,   iM4U, the leading  youth volunteerism   18 to 40 to realize volunteer programs  platform   position,  iM4U  launched  its  radio
                                                                                  encourages youth between the ages of
                      (9) Welfare and community development services; and
                                                             platform  in  Malaysia,  is  known  as  a
                                                                                             position,  iM4U  launched  its  radio Its  work  is
                             namely:
        Cheng Lock, 50550 Kuala Lumpur. It is the second UTC after Melaka,
                                                                                     1) Arts, Culture and Innovation – programs
            One example of this success is the Urban Transformation Centre (UTC).
                      (10) Non-governmental organization (NGO) services.
                                                                                             station iM4U fm which plays a key role
        and was officiated by the Prime Minister, Datuk Seri Najib Tun Razak
                                                             catalyst that empowers and  builds
                                                                                     that promote Malaysian culture and
                                                                                                  supported by the iM4U Street Team
                             (1) Common governmental services;
                                                                                  nation and benefit the communities. catalyst that empowers and  builds
 and was officiated by the Prime Minister, Datuk Seri Najib Tun Razak   (2) Health services;  resilient  youth  with  engaging,  that would make a difference, build the   which travels throughout the country to   station iM4U fm which plays a key role
                                                                                             in  promoting  iM4U’s  mission  and
        on 22 September 2012.
                                                                                     diversity.
            The first UTC was launched in Malacca in 2012 in an existing Government
                                                             unconventional and inspiring activities.
                                                                                                  support and promote iM4U’s mission.
                                                                                             activities  besides  playing  fresh  new
                             (3) Security services;
                                                                                             music catering to the youth. iM4U fm
                             (4) Education, training and employment services;
                                                                                             can be heard on 107.9 FM in the Klang  youth
                                                                                  iM4U has achieved great milestones since
 on 22 September 2012.  UTC is one of the efforts and initiatives of the Malaysian government   The activities spearheaded by iM4U aim   its  inception  in  2012.  The  volunteer  resilient  with  engaging,  in  promoting  iM4U’s  mission  and
                                                                                     2) Community Well Being – promotes and
            building that was refurbished within 8 weeks. It houses more than 30
                                                             to  build sustainable and  stronger
                             (5) Financial services;
        to  provide  urban  communities  a  centralised  location  for  core
                                                                                     inculcates values that bind the diverse
                                                             community with economic impact and
                                                                                             Valley. Currently, it has close to 60, 000
        government  agencies,  public  amenities  and  services  of  private
                             (6) Business and entrepreneurial development services;
                                                                                             listeners.
        sectors. It is part of the National Blue Ocean Strategy (NBOS) which   foster greater leaders for tomorrow.   programs  organized  by  iM4U  fall  under   unconventional and inspiring activities.   activities  besides  playing  fresh  new
            Government agencies and includes public amenities such as a futsal
                                                                                     communities. These are values shared and
                             (7) Utility services;
                                                                                  four main pillars;
        was introduced to improve the quality of services through strategic   The  DRe1M  fund  initiated  by  iM4U   The iM4U  Outreach Centre network
                             (8) Youth development services;
                                                                                     cherished by fellow Malaysians.
        partnerships between government agencies and the private sector.
                                                                                  that promote Malaysian culture and  The activities spearheaded by iM4U aim
 UTC is one of the efforts and initiatives of the Malaysian government   (9) Welfare and community development services; and  provides  opportunities  and  inspires   allows it to leverage the vast network of   music catering to the youth. iM4U fm
                                                                                  1) Arts, Culture and Innovation – programs
        National  Strategy  Unit  (NSU)  under  Ministry  of  Finance  Malaysia
                             (10) Non-governmental organization (NGO) services.
                                                                             educational
                                                                                     youth
                                                                                  and
                                                                                        related
                                                                                     3) Sports – builds a healthier nation and
                                                             Malaysian youth to carry out their own
        (MOF) is tasked to establish and monitor all the UTCs in Malaysia.
                                                                                  diversity.
 to  provide  urban  communities  a  centralised  location  for  core   iM4U, the leading  youth volunteerism   volunteer  programs.  The  initiative   institutions to enable iM4U to make a   to  build sustainable and  stronger   can be heard on 107.9 FM in the Klang
                                                                                     foster team spirit among Malaysians.
        UTC  comprises  ten  (10)  clusters  of  facilities  and  services,
 The UTC Kuala  Lumpur  is located at Pudu  Sentral,  Jalan  Tun  Tan
                                                                             quick  nationwide  impact
                                                                        As a means  of strengthening  its  in  order  to
                                                             encourages youth between the ages of
                                                                                  2) Community Well Being – promotes and
                                                                             instill  volunteerism.
                                                                        position,  iM4U  launched  its  radio Its  work  is
 Cheng Lock, 50550 Kuala Lumpur. It is the second UTC after Melaka,
        namely:
                                        platform  in  Malaysia,  is  known  as  a
                                                             18 to 40 to realize volunteer programs
                                                                                  communities. These are values shared and  community with economic impact and
                                                                        station iM4U fm which plays a key role  4)    Knowledge Building – programs that
        (1) Common governmental services;
        (2) Health services; of  private
 government  agencies,  public  amenities  and  services   catalyst that empowers and  builds   that would make a difference, build the   supported by the iM4U Street Team        Valley. Currently, it has close to 60, 000
                                                                                  inculcates values that bind the diverse
 and was officiated by the Prime Minister, Datuk Seri Najib Tun Razak
                                               with
                                                  engaging,
                                            youth
                                        resilient
                                                                             which travels throughout the country to
 on 22 September 2012.
                                                                        in  promoting  iM4U’s  mission  and  enhance skills and educational discourse
                                                             nation and benefit the communities.
                                                                                  cherished by fellow Malaysians.
        (3) Security services;
                                                                        activities  besides  playing  fresh  new  to share exposure and experience  with
 sectors. It is part of the National Blue Ocean Strategy (NBOS) which   unconventional and inspiring activities.   iM4U has achieved great milestones since   support and promote iM4U’s mission.  foster greater leaders for tomorrow.   listeners.
                                        The activities spearheaded by iM4U aim
        (4) Educ
 UTC is one of the efforts and initiatives of the Malaysian government ation, training and employment services;
                                                                        music catering to the youth. iM4U fm
                                                                                     one another.
                                                                                  3) Sports
                                                                        can be heard on 107.9 FM in the Klang  – builds a healthier nation and
                                        to  build sustainable and  stronger
 to  provide  urban  communities  a  centralised  location  for  core
        (5) Financial services;
                                                             its  inception  in  2012.  The  volunteer
 was introduced to improve the quality of services through strategic   community with economic impact and   programs  organized  by  iM4U  fall  under   foster team spirit among Malaysians.  The iM4U  Outreach Centre network
        (6) Business and entrepreneurial development services;
 government  agencies,  public  amenities  and  services  of  private
                                                                        Valley. Currently, it has close to 60, 000
        (7) Utility services;
                                        foster greater leaders for tomorrow.
 sectors. It is part of the National Blue Ocean Strategy (NBOS) which
                                                                        listeners.
                                                             four main pillars;
                                                                                  4)    Knowledge Building – programs that
 was introduced to improve the quality of services through strategic
        (8) Youth development services;
 partnerships between government agencies and the private sector.   The  DRe1M  fund  initiated  by  iM4U   The iM4U  Outreach Centre network   enhance skills and educational discourse   The  DRe1M  fund  initiated  by  iM4U   allows it to leverage the vast network of
        (9) Welf
 partnerships between government agencies and the private sector. are and community development services; and
                                                                                                       An initial discussion was held among the middle-management officers in
                                                             1) Arts, Culture and Innovation – programs
                                                       allows it to leverage the vast network of
                                        provides  opportunities  and  inspires
        (10) Non-governmental organization (NGO) services.
                                                                                  to share exposure and experience  with
 National  Strategy  Unit  (NSU)  under  Ministry  of  Finance  Malaysia
                                                             that promote Malaysian culture and
 National  Strategy  Unit  (NSU)  under  Ministry   Malaysian youth to carry out their own   educational   and   youth   related   one another.   provides  opportunities  and  inspires   educational   and   youth   related
 UTC  comprises  ten  (10)  clusters  of  facilities  and  services,  of  Finance  Malaysia
 (MOF) is tasked to establish and monitor all the UTCs in Malaysia.
                                                             diversity.
                                                                                                       UKAS. The middle-level management was involved because these officers
                                                       institutions to enable iM4U to make a
                                        volunteer  programs.  The  initiative
                                                       quick  nationwide  impact  in  order  to
                                        encourages youth between the ages of
                                                             2) Community Well Being – promotes and
 namely:
 (MOF) is tasked to establish and monitor all the UTCs in Malaysia.  18 to 40 to realize volunteer programs   instill  volunteerism.  Its  work  is   Malaysian youth to carry out their own
                                                             inculcates values that bind the diverse
 (1) Common governmental services;
                                                       supported by the iM4U Street Team
                                                             communities. These are values shared and
 (2) Health services;                   that would make a difference, build the   which travels throughout the country to                 institutions to enable iM4U to make a
                                        nation and benefit the communities.
                                                             cherished by fellow Malaysians.
 (3) Security services;                                support and promote iM4U’s mission.       volunteer  programs.  The  initiative
 (5) Financial services; of  facilities  and  services,
 UTC  comprises  ten  (10)  clusters    iM4U has achieved great milestones since   3) Sports – builds a healthier nation and   encourages youth between the ages of   quick  nationwide  impact  in  order  to
 (4) Education, training and employment services;
                                        its  inception  in  2012.  The  volunteer
 namely:  (6) Business and entrepreneurial development services;  programs  organized  by  iM4U  fall  under   foster team spirit among Malaysians.  18 to 40 to realize volunteer programs   instill  volunteerism.  Its  work  is
 (7) Utility services;
                                        four main pillars;
                                                             4)    Knowledge Building – programs that
 (8) Youth development services;
                                                                                                                                                                       133
                                                             enhance skills
 (1) Common governmental services;  132  Humanising The Public Service : A Compilation of Speeches by the Chief Secretary to the Government and educational discourse   that would make a difference, build the   supported by the iM4U Street Team
 (9) Welfare and community development services; and
                                        1) Arts, Culture and Innovation – programs
                                                             to share exposure and experience  with
 (10) Non-governmental organization (NGO) services.
                                        that promote Malaysian culture and
 (2) Health services;                   diversity.           one another.                        nation and benefit the communities.      which travels throughout the country to
 (3) Security services;                 2) Community Well Being – promotes and                                                           support and promote iM4U’s mission.
                                        inculcates values that bind the diverse
                                        communities. These are values shared and
 (4) Education, training and employment services;  cherished by fellow Malaysians.               iM4U has achieved great milestones since
 (5) Financial services;                3) Sports – builds a healthier nation and                its  inception  in  2012.  The  volunteer
                                        foster team spirit among Malaysians.
 (6) Business and entrepreneurial development services;  4)    Knowledge Building – programs that   programs  organized  by  iM4U  fall  under
                                        enhance skills and educational discourse
 (7) Utility services;                  to share exposure and experience  with                   four main pillars;
                                        one another.
 (8) Youth development services;
 (9) Welfare and community development services; and                                             1) Arts, Culture and Innovation – programs
 (10) Non-governmental organization (NGO) services.                                              that promote Malaysian culture and
                                                                                                 diversity.
                                                                                                 2) Community Well Being – promotes and
                                                                                                 inculcates values that bind the diverse
                                                                                                 communities. These are values shared and
                                                                                                 cherished by fellow Malaysians.
                                                                                                 3) Sports – builds a healthier nation and
                                                                                                 foster team spirit among Malaysians.
                                                                                                 4)    Knowledge Building – programs that
                                                                                                 enhance skills and educational discourse
                                                                                                 to share exposure and experience  with
                                                                                                 one another.
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