Page 86 - KSN English Final
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The public service transformation began with two agencies in 2013: the Through NBOS, Ministries and Agencies have begun breaking down
Public Service Department and the Ministry of Finance. Following that, all silos and collaborated more efficiently in developing and implementing
the other Ministries have begun their own transformation process this year. programmes and initiatives that benefit the rakyat and country. Success
The Ministries’ Secretaries-General and Heads of Service are instrumental stories that we are proud to share include:
in the success of this transformation. They are my transformational leaders,
who collectively design and create transformational goals, strategies
and programmes that would manifest in strategic outcomes, and thus,
provide great impact to the socio-economic viability and sustainability
of our country’s development. They are also the ones who will oversee (i) Blue Ocean Policing, a collaborative effort between the
the successful implementation of the Government’s transformational Military and Police to fight crime;
programmes, such as the GTP and ETP.
As we progress on this journey, there continues to be challenges and (ii) establishment of Urban Transformation Centres (UTCs) to
the public service must push our limits and abilities to meet the rakyat’s provide the urban community with Government and
private sector services under one roof that go beyond
expectations. It is crucial to understand that the expectations of our normal office hours;
clients and stakeholders nowadays are totally different from before. As
we fine-tune our targets and approach, we have no choice but to be more
transparent, customer-oriented and technology-savvy. All our process and (iii) establishment of Rural Transformation Centres (RTCs) to
operation values should be collaborative, and with co-production value transform the rural economy by connecting them with
within and between agencies to foster the principle of equal partnership. high value-added economic activities;
Thus, I would like to share with you this evening, our successes achieved
through the National Blue Ocean Strategy (NBOS), a creative and
systematic approach adopted in creating high value at low cost. (iv) 1Malaysia For Youth (1M4U) which is a platform to
empower social volunteerism among youth;
A great leader must not only be able to excel (v) My Beautiful Neighbourhood (MyBN), a programme
that mobilised resources and partnership in repairing and
and perform, but we have to work with others, upgrading public housing flats owned by lower income
leveraging upon strengths and expertise. groups and reconstruction of burnt houses by the Fire and
Rescue Department of Malaysia; and
(vi) 1Malaysia Civil Service Retirement Support, which is
focusing on the welfare of retired civil servants.
76 Humanising The Public Service : A Compilation of Speeches by the Chief Secretary to the Government 77
