Page 7 - OEM RIGGING AND ACCESSORIES GUIDE (US-2017)

HOW TO USE YOUR OEM RIGGING AND ACCESSORIES GUIDE

Engine orders requested to ship the same day must be entered by 9:00 a.m. CST for consideration. Orders are subject to product availability and credit approval.
Contact Mercury OEM Sales at 920‑929‑5838 to arrange Engine/Inflatable pick‑up. Engines/Inflatables may be picked up at the Fond du Lac, WI and St. Louis
(Edwardsville lL) warehouses between 7:00 a.m. and 3:00 p.m. CST. Boatbuilders must arrive before 3:00 p.m. CST for pick‑up.
Osburn-Hessey Logistics Osburn-Hessey Logistics
18 Gateway Commerce Drive East 325 Larson Drive
Edwardsville, IL 62025 Fond du Lac, WI 54935
Finished Goods Freight Policy:

Silver Level Boatbuilder Gold Level Boatbuilders Platinum and Platinum Plus Level Boatbuilders
Paid by customer $1,000 Free Freight –Premium Paid by Standard Free Freight –Premium Paid by Customer
Customer Freight is paid by customer when MerCruiser Freight is paid by customer when MerCruiser orders are not a full
orders are not a full truckload truckload
MerCruiser orders (Engine/Transom and Drives) require a minimum lead time depending on the model and options ordered.
Please contact your OEM Account Representative at 920‑929‑5838 for model specific lead times.
Duplicate MSO (Manufacturer's Statement of Origin)Request:
MSO’s are mailed automatically with all Outboards and Inflatables. If a duplicate is required please adhere to the following policy:
A duplicate can be obtained via MercNET under Handy ToolsForms and select Sales Forms. Fill out the information requested and submit. MSO’s can only be sent to the
customer it was invoiced to.

Parts & Accessories Non‑Warranty Return Policy

DO NOT REFUSE truck or small package shipments.
P&A product purchased directly from Mercury will be accepted for non‑warranty return if returned within 60 days from date of invoice. No returns after 60 days
are allowed.
If the P&A product return is not due to a Mercury error returns can be requested via MercNET under Order Inquiry from the MercNET homepage. Once the return is
approved by Mercury, an email will be sent with the return instructions.
Non‑Warranty P&A product returns must be sent Freight Prepaid by Boatbuilder to:
Mercury Marine
Attn: Non-Warranty Return Goods
W6250 Pioneer Road
Dock 23A Plant 3 Small Package
Dock 22A Plant 3 LTL Truck
Fond du Lac, WI 54935
Mercury does not accept Freight Collect return shipments.
If the P&A product return is due to a Mercury error, contact Mercury OEM Sales at 920‑929‑5838 for authorization to return product.
P&A product must be returned by a Mercury‑directed carrier with a copy of the Return Authorization Letter and the Return Authorization Number written on the carton.
Additional fees may be applied for any damaged or weathered P&A product returns, including condition of cartons.
P&A product returned without reference to the Return Authorization Number will be returned to the Boatbuilder Freight Collect.
All returned P&A product must be new, undamaged, complete, uninstalled and shipped in original, factory‑sealed packaging. The
P&A product must be an active part number.
P&A product returned in violation of the above policy will be returned to the Boatbuilder. The return freight and a $25.00 handling
fee will be charged to the Boatbuilder account.
Return Authorizations are valid for 60 days
All returns are subject to a restocking fee to be assessed according to the following table (percentages listed are calculated off customer base price, before discounts):

< 60 Days – Normal Order < 60 Days – * Special Orders >60 Days
15% 45% No Returns
* Special orders relate to items identified as such in the Accessories Guide.
Processing Errors or Defective Parts:
Shipments containing incorrect parts (i.e. picking errors) or order shortages should be brought to Mercury's attention within 10 days of receipt of goods.
Shipments containing packaging errors, incomplete kits or assemblies should be brought to Mercury’s attention.

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