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b. We shall ensure that all testing and related activities are carried out in accordance
with documented procedures.
c. All the laboratory personnel shall familiarize themselves and comply with
the policies and procedures in the Laboratory Quality Manual and associated
documents at all times.
d. This laboratory shall strive to maintain accreditation and certification according to GENERAL OPERATING POLICIES
MS ISO 15189 : 2014.

Quality Improvement Activities

Pathology Department participates in many quality improvement activities such as :

• Internal quality control monitoring
• Participation in external quality assurance programme for nearly all tests.
• Monitoring turn-around-time.

Apart from the above quality improvement activities, improvement opportunities are
also identified through customer complaints, customer satisfaction surveys, incidents
reporting, management review meetings and internal audits and where appropriate,
corrective actions are implemented and reviewed to ensure that action has been taken
and non-conformities do not recur.

SAFETY MEASURES
Strict safety measures are practised according to the Laboratory Safety Manual (version
2014).

RESEARCH

The Pathology Department is involved in clinical research and development within the
department as well as other departments in HTAA and local universities.

SERVICES AND FUNCTIONS
The department of Pathology provides diagnostics and consultancy services in the
following disciplines of pathology :

3