Page 97 - FDI Alliance International Magazine. Spring 2021 Digital Interactive Issue

Osorio shared an example that speaks to that point. not hours,” Rivas said. “You also have to be a seen a shift toward people thinking differently
His company has a client who also operates a lot more intentional about preserving your culture in positive ways.
fully remote company. The client had founded and making sure people feel like they are part
a startup in a state where business regulations of the team. It’s also important to be intentional “Across the board, I have seen people starting to
became too costly. As a result, he was easily lured about making human connections, finding out respond to all of this in ways such as, ‘Maybe we
to Austin, Texas, not only for incentives geared what’s going on in their lives and even goofing can be more creative because of this. How can
specifically to entrepreneurs but a more favorable off. That stuff happens all the time in the office, so we use this to serve people maybe even better
business environment overall — so favorable, in giving people that outlet is critical.” than before?,” she said. “What a unique time
fact, he relocated his team. They all still work and opportunity to learn and use new skills. And
remotely, except now from their new home city. Trust and relationship-building are the same I am sure other industries are reconsidering how
And when that company grows, the new hires critical ingredients in managing much larger work looks in that regard.”
could just as easily be locally based. remote teams, as well, according to Kimbra
Quinn, senior marketing specialist and director of One thing is for sure. The future will not be the
“Any country or state that actively supports recruitment and retention with Western Michigan same as the past. The pandemic has created
entrepreneurs is a smart place,” Osorio said. “I also University. Quinn herself has worked remotely a seismic shift in how we look at work, and the
believe that after Covid, hopefully by 2022, we are over six years managing a mostly remote team businesses that can adapt and execute in this new
going to see many more companies who choose throughout the United States. She and her team environment will be the ones to win.
a hybrid working model. This shouldn’t just be your serve clients representing 29 states and four tribal
decision but your team’s decision, and many of them organizations, promoting and providing support
want a place to meet on Friday or even play ping for wichealth.org, which offers online nutrition
pong with their coworkers. For companies with that education programs for participants enrolled in
culture, the cleverest solution is a hybrid.” the federally funded, state-administered Special
Supplemental Nutrition Program for Women,
STRENGTHENING RELATIONSHIPS & Infants, and Children.
BUILDING TRUST
“It all ties into communication. It’s critical in
Rivas and Osorio also share similar perspectives developing relationships, especially remotely.
on what practices have been most successful in That may be the most difficult aspect for many,” “SUPER” DAVE QUINN, CECD
managing their remote teams. The biggest of those Quinn said. “You have to pay extra attention MANAGING PARTNER,
have been trusting their team members and working and listen to people to develop the kinds of DAY ONE EXPERTS
harder to maintain personal connection, they said. relationships you would have if you worked in an
office and could just knock on their doors.”
“You have to trust the people you hire, and I (214) 775-0617
don’t mean blind trust. You must make clear your Quinn said early into the pandemic she immediately
purpose, mission and areas of responsibility, and saw people who were not yet accustomed to www.D1Experts.com
ensure that each person has clear goals and remote work face challenges she herself had once
objectives. Then you focus on tracking outcomes, experienced, however as time has passed, she’s dave@d1experts.com

97. FDI ALLIANCE INTERNATIONAL