Page 11 - 2020-2024 WSFC Utilities Strategic Plan

FISCAL YEAR 2020-2024 STRATEGIC PLAN 09

TREND NO.
Population 01

Current State and Expectations for the Future
The population of Forsyth County has experienced significant growth in recent
decades, and has seen an increase of more than 25,000 people since 2010,
which represents a 7.4% population increase. Downtown revitalization efforts will
continue to bring a new supply of repurposed spaces, and residential construction
is increasing in the County, which may increase demand for services.

Potential Responses
Continue looking for opportunities to support economic development
and optimize support services. Increase outreach and public engagement
opportunities to educate citizens with "Can the Grease/No Wipes in Pipes" and
conservation campaigns.

Political TREND NO.

Environment 02

Current State and Expectations for the Future
The Utility Commission enjoys a good working relationship with the Winston-Salem
City Council and Forsyth County Commissioners, as it navigates the complexities of
serving multiple jurisdictions with a variety of service needs.

Hanes Mill Road Landfill’s life expectancy is another 15 to 20 years, and expansion
would likely have political and community impacts. The ability to create ordinances
around waste disposal has been affected by changes to NC General Statutes, and
WSFC Utilities may face increased competition from private haulers.

Potential Responses

Evaluate water and wastewater rates through a cost-of-service study and explore
options to increase landfill capacity over the next five years. Ensure transparent
communication through ongoing engagement with the Utility Commission and the
public. Continue the water and wastewater rate simplification process to position
the organization as a preferred partner for other utilities in the region.