Page 12 - 2020-2024 WSFC Utilities Strategic Plan

10 WINSTON-SALEM/FORSYTH COUNTY UTILITIES

TREND NO.
Regulations 03

Current State and Expectations for the Future
Regulations pertaining to the services provided by WSFC Utilities are becoming more strict,
including regulations for wastewater discharge, potable water treatment and surface and
groundwater protection. Meeting these Environmental Protection Agency requirements and
funding other compliance actions will continue to increase expenses.
Potential Responses

Continue focusing on proactive compliance for all the services we provide. Continue to
improve facilities to meet changing regulatory requirements and engage in the regulatory
process at the local, state and federal levels.

TREND NO.
Workforce 04

Current State and Expectations for the Future
Staffing levels are lean in some areas and WSFC Utilities is focused on ensuring its ability
to attract and retain qualified employees. Many senior staff members are at retirement
age and different generations have different work preferences and values. The City’s
compensation package must compete with private companies. Given our need to maintain
regulatory compliance, WSFC Utilities must ensure that trained staff can successfully maintain
infrastructure systems and facilities.

Potential Responses
Focus on developing a specific hiring strategy and elevate the workforce issue through
strategic planning efforts. Improve internal and external communication by participating in
high school and college career days, which can help grow a recruitment pipeline. Better
articulate recruitment needs and review job descriptions to ensure that candidates have
appropriate skills and qualifications. Developing a succession plan and supporting career
ladders to sustain the workforce. Consider opportunities for employee rewards and
recognition.