Page 15 - 2020-2024 WSFC Utilities Strategic Plan

FISCAL YEAR 2020-2024 STRATEGIC PLAN 13

TREND NO.
Technology 05

Current State and Expectations for the Future

WSFC Utilities uses technology to support all aspects of operations, including
ensuring regulatory compliance, meeting customer needs, and improving its
infrastructure. Technology is constantly evolving. WSFC Utilities has a team of
dedicated information systems staff with primary concentrations in Geographic
Information Systems (GIS), Computerized Maintenance Management Systems
(CMMS), Supervisory Control and Data Acquisition (SCADA), business analysis, and
data management. Several initiatives are planned, including Advanced Metering
Infrastructure (AMI), Enterprise Integration Platform implementation, and a GIS
architecture upgrade, as well as implementation of data management, performance
management, and advanced analytics programs. Customer expectations will
continue to increase, and technology will help WSFC Utilities to meet those
expectations.

Potential Responses

Ensure that as technology becomes more integrated, redundancies are in place
for continuous operations. Focus on business intelligence outcomes to keep data
useable and useful. Commit to systems training and implementation activities for
new technology.

Total Water TREND NO.

Management 06

Current State and Expectations for the Future

Total Water Management refers to the holistic management of water, wastewater and
stormwater for a given region. While WSFC Utilities manages water and wastewater,
stormwater activities occur through the City's Stormwater/Erosion Control Division.
WSFC Utilities works closely with these colleagues and also participates in several
regional organizations monitoring the latest research on emerging contaminants.
Additional resources and expertise are shared collaboratively through membership
in the Yadkin-Pee Dee Water Management Group and the Yadkin-Pee Dee River
Basin Association.

Potential Responses

Continue to work collaboratively through regional and state partnerships to share
ideas with peer utilities and seek opportunities to increase involvement in water
management.