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3 Research the company by reviewing its website and social media accounts.
This will give you a glimpse of the company values, goals and culture. Mention
them should the opportunity arise and how they align with your own. It will
show the interviewer that you are passionate about working there.
4 Know who will be calling you. Will it be the recruiter or hiring manager? To
determine this, you can do an online search of the interviewer’s role in the
organisation. A recruiter will pose more general questions, while the direct
manager will ask indepth questions relating to the role industry.
5 Study the job description to understand the responsibilities and experience
criteria of the role. This will help you to answer the interview questions.
6 Listen attentively, ask insightful questions and engage with the recruiter.
Practise ahead of time with a family member or friend.
7 Be professional. It is important to be respectful throughout the interview as it
leaves a great positive impression.
8 Smile. Although the interviewer cannot see you, smiling promotes a positive
tone in your voice.
9 Think about your salary expectations. Research the average salary in your
industry, but be reasonable with your request. This displays your flexibility.
10 Ensure that your phone is charged and in good working condition. Be ready 10
to 15 minutes before the interview.
11 Have your CV on hand should you be required to refer to any information.
12 Prepare key notes should you wish to mention any specific points during
the interview.
13 Consider possible interview questions. If you anticipate these questions, you
will be able to answer more confidently.
14 Speak clearly. Articulate your words and take your time answering. The
interviewer will be assessing your communication skills.
15 Dress professionally. Consider dressing as if you were having an in-person
interview. This will help boost your confidence.

16 Find a quiet environment so that communication is loud and clear. Remove
any background noise and distractions.
17 Set a professional voicemail. If you cannot answer the phone immediately,
leave a good impression by having a professional and friendly voicemail.
18 Ask about the next steps.

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