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172  P R I N C I P L E S   A N D   P R A C T I C E   O F   C R I T I C A L   C A R E

         END-OF-LIFE ISSUES                                   patient  by  speaking  and  touching  as  this  can  have  a
         AND BEREAVEMENT                                      calming influence. Comfort measures to enhance holistic
                                                              care delivery should continue and may include:
         Over 80,000 Australians are admitted to critical care areas   ●  hygiene care
         each year with a critical illness and although around 92%   ●  position changes
         survive the critical illness, many still die in these areas. 133    ●  foot and hand massages
         End-of-life  questions  and  bereavement  in  critical  care   ●  hair washes and other individual preferences
         areas  are  therefore  important  issues  involving  patients,   ●  artificial nutrition and hydration. 139
         families and staff. Death can occur as a result of sudden
         decline in the patient’s condition, or as a result of with-  Patient dignity should be a priority, with gowns or per-
         drawal of life support in anticipation of demise. Patient   sonal attire essential elements of care. The management
         death in critical care areas is found to have a significantly   of  symptoms  further  allows  patients  to  maintain  their
         different  effect  on  family  members  from  a  death  in   dignity. Privacy for patients and their families allows an
         another  in-hospital  area. 134   This  is  perhaps  due  to  the   opportunity for them to communicate without the con-
         heightened anxiety associated with a critical care environ-  straints of observers. 143  As indicated in previous sections
         ment 134  or due to the perception of an ability to cure in   of  this  chapter,  patient  and  family  culture,  beliefs  and
         highly  medicalised  areas. 135   Where  possible,  family-  spiritual values are important considerations that under-
         centred  decision  making  with  patient  involvement,   pin care. 137
         together with effective communication and attention to
         symptom  management,  is  optimal.  Practical  and  emo-
         tional support for family and patients is important and   FAMILY CARE
         scrutiny  of  the  way  we  manage  these  important  areas   Care  of  the  family  is  supported  by  proactive  palliative
         provide quality indicators for critical care areas. 31,136  care  interventions  that  include  empathic,  informative
                                                              communication  with  interdisciplinary  team  meetings
                                                              and family conferences that are not rushed where families
         PATIENT COMFORT AND PALLIATIVE CARE                  are integral to decision making and goal planning. 31,52,144
         Maintaining patient comfort and support for families and   The desire to participate in decision making varies from
         staff are primary requirements of nursing patients during   family  to  family,  and  cannot  be  assumed.  Ascertaining
         the  end  stages  of  life.  Advanced  directives  and  ‘not  for   individual families’ needs for decision making is there-
         resuscitation’ orders should be in place to prevent mis-  fore recommended 145  as families are best placed to have
         management  and  understanding  of  patient  care  (see   an understanding of patients’ wishes, which can be taken
                                                                                               146
                    31
         Chapter  5).   Maintenance  of  patient  comfort  through   into account when decisions are made.  Structured com-
                                                     137
         care guidelines to facilitate a ‘good death in ICU’  are   munication  between  the  health  care  team  and  families
         designed to control symptoms such as agitation, pain and   can assist with earlier decisions and goal formation about
         breathlessness  and  are  extremely  important  from  the   care. 147  Emotional and practical support can be given to
         patient,  family  and  nurses’  perspective. 138-140   Although   families by providing written material about the critical
         this may seem fundamental, there is evidence to suggest   care  area,  local  facilities  and  specific  information  on
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         this is not always achieved, with 78% of over 900 North   bereavement.  Privacy is not always possible in the busy
         American  critical  care  nurses  perceiving  that  patients   critical care environment, but maximising efforts in this
         received inadequate pain medications ‘sometimes’ or ‘fre-  regard  for  dying  patients  and  their  families  provides  a
         quently’ during end-of-life nursing in critical care areas. 141  more conducive environment for strengthening patient–
                                                              family relationships and communication. 148
         Collaboration  and  early  involvement  by  palliative  care
         teams is one way to integrate end-of-life care for patients   While  the  family  grapple  with  some  or  all  of  the  five
         who either remain in critical care areas or are transferred   stages of grief defined by Kubler-Ross: denial, anger, bar-
         from the unit to other areas. 139  Withdrawal of mechanical   gaining,  depression,  and  acceptance,   nurses  need  to
                                                                                               149
         ventilatory  support  requires  adequate  provision  for     provide the physical and psychological care for patients
                                                                         150
         management of potential agitation, pain and hypoxia. 140    and families.  This can be achieved when there is patient
         Opioid and benzodiazepine agents should be considered   and family-centred decision making, good communica-
         for administration before and after extubation to prevent   tion, continuity of care, emotional and practical support;
         agitation and pain. Choices of bolus or infusion admin-  and spiritual support can assist with this.  Individualis-
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         istration  need  to  be  based  on  patient  comfort  issues.   ing the care to the family is essential, and support mea-
         Oxygen  therapy  is  continued  in  the  most  appropriate   sures should be instituted after a full assessment of their
         form, and an oral airway may improve patient comfort   needs.  Without  support,  abnormal  grief  reactions  can
         and  aid  secretion  clearance.  Atropine  and  scopolamine   occur, which decreases the family’s ability to cope with
         have  been  reported  to  successfully  reduce  copious  oral   everyday needs and may progress to unresolved grief. 152
         secretions and enhance comfort. 142
                                                              The detrimental effects of long-term unresolved grief after
         The  attainment  of  humane  nursing  care  must  include   the death of a loved one are well documented. Current
         heightened efforts in achieving quality indicators, such as   terminology favours the term of prolonged grief disorder
         mentioned above – adequate management of pain and    (previously called complicated grief) which has clinically
         nausea, agitation and restlessness. Both critical care staff   disabling  grief  symptoms  including,  amongst  others:  a
         and families should continue to communicate with the   preoccupation  with  thoughts  of  the  loss;  avoidance  of
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