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Business Overview and Performance      Corporate Governance     Financial Statements   Enclosure



            Central Retail generally receives an indemnity from   competitively priced and has long life cycles with high
            suppliers for merchandise, under standard terms and   stock turnover. Central Retail also uses credit sales for
            conditions. Central Retail also requires suppliers for   top brands when agreements require them, as well
            most of its merchandise to comply with its standard   as to ensure that Central Retail has enough stock
            purchase terms and conditions, to understand its     of certain brands and can use a credit sale model
            business direction, and to be committed to driving   for its private labels, and generally sells them at a
            growth with Central Retail. Relationships with suppliers   higher margin than third party brands. The value of
            are generally managed at the business unit level.    merchandise is represented as inventory on balance
            Large scale of operations provides Central Retail with   sheet. Central Retail is therefore exposed to risks of
            a strong bargaining position when negotiating with   obsolescence, which Central Retail can mitigate by
            suppliers. For example, where merchandise under      offering discounts or increasing marketing activities.
            the same segment is sold at stores across two or
            more business units, Central Retail seeks to procure   Central Retail uses consignment sales for more
            merchandise at favorable terms.                      seasonal which are high turnover rate and require high
                                                                 inventory holdings as well as high levels of customer
            All of food segment suppliers have to meet the       service to drive sales. Consignment suppliers are
            standards with respect to costs, product specifications,   generally responsible for their merchandise, inventory
            marketing plans, production capacity, replenishment   management and sales associates. Consignment
            and logistics, and they also need to adhere to ethical   suppliers are also responsible for the design, display
            business practices and comply with food safety       and fitting out of their store areas (both physical
            standards, law and regulations. They are responsible   and online) at their own cost under certain specified
            for certain customers’ issues in accordance with     conditions, set out by Central Retail. In addition,
            consumer protection laws.                            consignment suppliers are also responsible for
                                                                 repairing and maintaining their sales areas. Central
            (2) Sales Models                                     Retail can use consignment sales to optimize its
                                                                 merchandise mix and inventory management
            Central Retail works with suppliers on either a credit   depends in large part on the sales potential at
            sales or consignment sales basis, though some        individual locations and ability to negotiate with
            suppliers may use both models. For credit sales,     relevant suppliers.
            Central Retail is fully responsible for merchandise
            mix and inventory management, and Central Retail     However, Central Retail does not record the value of
            determines retail prices and conducts market research   consignment goods as inventory on balance sheet.
            on pricing to ensure the prices that Central Retail sets   Central Retail is therefore not exposed to risks of
            are competitive. For consignment sales, Central Retail     obsolescence with respect to consignment inventory.
            and the supplier must negotiate aspects such as      credit sales, by contrast, provide Central Retail with
            merchandise mix, pricing and promotions. For both    more freedom in deploying its merchandise to sell.
            credit and consignment sales, Central Retail may offer
            promotions including discounts, with the amount of   (3) Logistics and Distribution
            the discount taken from its expected margin on the
            discounted merchandise.                              Central Retail manages the flow of merchandise
                                                                 and supplies throughout its retail network through
            The choice between using a credit sale or consignment   14 distribution and logistics centers in Thailand,
            model depends on a number of factors that vary by    11 distribution centers in Vietnam and a single
            category. For credit sales, Central Retail sources   distribution center in Italy, having an aggregate
            and sells its own directly purchased merchandise,    area of approximately 379,000 square meters,
            either under third party brands or private labels    40,000 square meters and 35,000 square meters,
            that are sold exclusively in its stores, and Central   respectively.
            Retail tends to stock essential, repeats items that are





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