Page 339 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

- On 4 March 2021: Risk Workshop
- On 25 March 2021: Training for Board of Directors, executives, and related committees
- On 12 May 2021: IOD’s ACPG training for Compliance officers and internal auditors
- On 18 June 2021: Training for accountants
- On 25 August 2021: Training for Human Resources
- On 1 September 2021: Training for employees via C-Next system (E-Learning)

• All employees attend the training or take a test on Anti-Corruption, which is a topic in the Company’s Code of
Conduct every year. New employees must undergo the training in this topic before the employment or on their
first training. In the past year, 80% of the Company’s employees have undergone this training.

• The Company communicates to its Board of Directors, executives, employees, business partners, stakeholders
to acknowledge the Company’s transparent business operations according to the assessment criteria of
CAC during June - September 2021.
- Via external websites
• https://www.centralretail.com/storage/document/cg-policy/crc-anti-corruption-policy-th.pdf
• https://www.centralretail.com/storage/document/cg-policy/crc-anti-corruption-policy-en.pdf
- Via internal website: Workplace, Compliance portal
- Via email to partners, including specification in the contract
- Via “Message from CEO”, “Say NO to Corruption”, “Virtual Background”, and poster etc.
• The Company launched e-mails and banners to communicate to employees regarding the possible corruption
risks in and prevention measures.

• The Company examined the sufficiency of the anti-corruption procedures, assigning the Compliance Unit
to be responsible for the operation. The performances from the past year are shown as follows:

- The Company hired DTTJ consultants to do the gap analysis and check the document and the assessment
form in the Thai Private Sector Collective Action Against Corruption (CAC) project.
- Improvement on approval process and power limit to prevent corruption and to comply with the law.
The process has been installed in the accounting system.
- Improvement on the approval document of disbursement, gifts receiving or other forms of reward,
donations, sponsorships, entertainment, audit documents, conflict of interest, and the revolving door in
the format of MS Form, and the process of controlling document delivery, confirmation, validation and
reporting to be centralized to the supervisory authority. The above issues have been resolved.
- The summary report of the Anti-Corruption Policy performance was submitted to the Audit Committee,
covering CRC and its 3 subsidiaries in the business line, namely Thai Watsadu, Top Supermarket, Central
Department Store and Robinson Department Store.

In 2021, there had been no non-compliance of employees against the regulation. However, the executives
and related departments have communicated to employees to keep up with the compliance continuously.

The Anti-Corruption policy was published in written to provide clear guidelines for business practice and development
into a sustainable organization. The details can be summarized as follows.

1. Personnel of the Company and its subsidiaries must not request, conduct, or accept corruption in any form,
either directly or indirectly, for the benefit of organization, oneself, family, friend, and acquaintance or for the benefit
of all businesses in all countries and agencies relating with the Company and its subsidiaries

2. The Company must regularly review the compliance with the Anti-Corruption Policy as well as business guidelines

Annual Report 2021 (Form 56-1 One-Report) 339