Page 343 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

Complaint Audit
Head of Internal Audit Internal Auditor Chief Executive Officer
Committee* Committee
Start
Quarterly Complaint
Notify within 1 day Summary Report
Condition
Complaint received Complainant
1. VP level or above**
2. has an impact Acknowledge/
on the Company’s image or Y Notify the CEO immediately give out orders/
3. has an impact of more than report to the
THB 1 million Board of Directors
**VP or higher position
The offender Y of the Company
is directly related and its subsidiary
to CRC
Process N
Y
N Examine and collect
preliminary evidence
Proposal to
N Submit report
Related A third party the sub-committee
to subsidiary with an impact for consideration to the CEO
on CRC on complaints
and investigation
Y
Y Notify within 1 day
Are complaints Investigation
Complainant grounded?
Notify N
BU / subsidiary of CRC Summary
for further action
of the consideration
result and proposals
Gather information for reports
Notify the result
BU summarizes the report within 7 days
to the Internal Audit Department Consider
and acknowledge
Present to the CEO Complainant
the quarterly
and the Audit Committee
Quarterly Complaint Summary Report complaint summary
report and inform
to the
* Complaint Sub-committee appointed by the CEO, consisting of at least Board of Directors
3 different parties;
1. Head of Internal Audit Department
2. Executives from the department the complainant belongs to
3. Executives from Human Resources Department or Legal Department End
4. Other parties (additional consideration as deemed appropriate and necessary)
In the past year, the Company and its subsidiaries received a total of 87 complaints related to wrongdoing,
15 of which were actual offenses related to fraud and 1 case of corruption, none of which had a significant effect
or damage to the Company. The Company completed the punishment for the offenders, as well as establishing
measures and solutions for the stakeholders to maintain their satisfaction.

Annual Report 2021 (Form 56-1 One-Report) 343