Page 351 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

• The Company set the roles and responsibilities of the Board of Directors through the Charter of the Board of
Directors which specified the duties and responsibilities of the directors in determining visions, strategies,
business directions, goals, business plans, budgets, and management structures through the Company’s strategic
plan and the annual operation plan of the Board of Directors.

• The Company develops the organizational structure and divides the management structure with the Chief
Executive Officer as the top executive distributing responsibilities to executives in each department as deemed
appropriate. This helps the management to operate more efficiently.

• The Company has an operation handbook for the Human Resource Department and a policy for evaluating
the performance of employees specifying the guidelines for increasing salary and bonus for employees.
The compensation such as salary, bonus, and long-term incentive compensation is one of the strategies of
the Company and the performance measurement of employees under the rules or regulations of the Company.
The Company also has a succession policy for recruiting successors to the position of the Chief Executive Officer
and executives from department managers upward.

• The Company established written rules and regulations regarding the Company’s human resource management
which were in accordance with the requirements of the labor protection law. The Company also stipulated job
descriptions for employees at all levels to be aware of their responsibilities.

• In March 2021, the Company signed a Declaration of Intent to join the Thai Private Sector Collective Action
Coalition (CAC) in order to comply with the criteria set by the CAC to apply for certification from the CAC Council
within 18 months from the date of the declaration of intent.

Part 2 Risk Assessment

• The Company appointed 4 members of the Risk Policy Committee to be responsible for overseeing the risk
management to be in accordance with the Charter approved by the Board of Directors and appointed Head of
Enterprise Risk Management as the Secretary to the Risk Policy Committee.

• The Risk Policy Committee performed its duties through the Risk Management Committee and the management
in developing risk management plans and overseeing the risk management of each business unit.

• The Risk Management Committee monitored and reviewed the risks and risk indicators to report to the Risk
Policy Committee at least twice a year.

• The Risk Policy Committee reported the results on the implementation of risk management plans to the Board
of Directors after every meeting of the Risk Policy Meeting.

• Whistleblowing was reported to the Audit Committee for acknowledgement at least once every quarter. In case
of significant wrongdoings, they would be immediately informed.

Part 3 Control Activities

• The Company set the structure of the department, job descriptions, and work manuals in line with the characteristics
of the business of that department, including the scope of authority and duties and the credit limit of each
department at each level clearly in writing. An authority handbook was developed. The information technology
system was also put in place to support work processes as well as to help control performance.

Annual Report 2021 (Form 56-1 One-Report) 351