Page 33 - PPTL.QM.001 Iss 01 - ISO 9001 Quality Manual - Full [Unsigned]
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Appendix IV: Interested Parties and Their Requirements
INTRESTED EXPECTATIONS NEEDS
PARTY
• Ensure Regulatory Licenses for
Ministry of the Premises are Valid.
Health, • Ensure Key Staff have Valid
Pharmacy Licenses.
Council and • Dissemination of News • Ensure Products have a Valid
Tanzania adequately. Registration Certificate.
Food and • Ensure All Imported Products
Drug have Valid Permits.
Authority • Ensure All Clients have Valid
Registrations.
• Ensure all Statutory Payments are
Tanzania Dissemination of News made on time.
Revenue • adequately. • Ensure all Customers are issued
Authority an EFD Receipt upon any
Purchase.
• Where a Quality Agreement is
in place, ensure the
Requirements stipulated are
met. • Ensure Goods are Stored and
Transported as per their
• Ensure Goods are Stored and Recommended Conditions.
Transported as per their
Recommended Conditions. • Ensure Goods are supplied to
Approved Clients Only.
• Ensure appropriate shipping Where a Quality Agreement is in
information is shared with the •
All Principals place, ensure the Requirements
clearing agents, especially Cold
Chain Products. stipulated are met.
Ensure Security of their Products.
• Ensure Timely Payments against • Ensure Records are maintained in
the raised Debit Notes. • a Good Secured Location.
• Ensure all Regulatory Ensure Timely Payments are
Requirements are met •
appropriately and maintain made.
constant communication with
our Regulatory Staff.
• Ensure Timely Payments are
made as per the agreed terms Ensure Timely Deliveries.
and conditions. • Ensure Concerns and Complaints
• Ensure Feedback is given so as • are handled appropriately and on
to improve our processes.
All Customers • Report any Adverse Events as time.
per the statutory timelines. • Ensure there is Good
• Ensure Goods are Stored and Communication.
Ensure the Customer Relation is
Transported as per their • respected at all times.
Recommended Conditions.
• Ensure there is Good
