Page 5 - PPTL.QM.001 Iss 01 - ISO 9001 Quality Manual - Full [Unsigned]

QUALITY MANUAL

PHILLIPS PHARMACEUTICALS (TANZANIA) LIMITED

DOCUMENT NUMBER ISSUE NUMBER SUPERSEDES EFFECTIVE DATE

PPTL/QM/001 02 01 14.12.2018

2.0 INTRODUCTION

2.1 GENERAL

Phillips Pharmaceuticals (Tanzania) Limited operates from Vingunguti Industrial Area along Old Nyerere Road,

Dar es Salaam, Tanzania and exists to establish a safe, secure, reliable and sustainable health supply chain that

ensures access to affordable quality healthcare services.

With a view to meeting our customers’ needs and expectations and thus achieve our vision, a quality

management system (QMS) has been established and is implemented for continual improvement in order to:

• Demonstrate the ability of Phillips Pharmaceuticals (Tanzania) Limited to consistently provide services

that meet customer and applicable statutory and regulatory requirements

• Aiming to enhance customer satisfaction through the effective application of the system, including

processes for improvement of the system and the assurance of conformity to customer and applicable

statutory and regulatory requirements.

2.2 PROFILE

Phillips Pharmaceuticals (Tanzania) Limited, a fully owned subsidiary of Phillips Pharmaceuticals Group in Kenya was

incorporated in 2004 to offer focused and specialized services to various projects that sought to make a contribution

towards meeting the healthcare needs of the population at the base of the pyramid. In the ensuing years, PPTL has
continued to partner with various organizations and spear-head the development of innovative approaches to

meeting various healthcare needs to the target population.

PPTL continually seeks to provide excellence in the provision of the following services:

• Procurement.

• Warehousing.

• Order Management and Customer Service.

• Distribution.

2.3 CORPORATE GOALS
2.3.1 GENERAL

In order to have common goals and hence direct the company’s efforts towards achievement of its goals, the

management has come up with corporate goals as outlined below.

2.3.2 PPTL’S VISION STATEMENT

Please see Mission, Vision and Core Values for the Organization (Appendix I – PPTL/QMS/QA/029)

2.3.3 PPTL’S MISSION

Please see Mission, Vision and Core Values for the Organization (Appendix I – PPTL/QMS/QA/029)

2.3.4 PPTL’S VALUES

The guiding values applied by the management of PPTL to accomplish this mission are as shown in Appendix I

– PPTL/QMS/QA/029.

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