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COMFORT
                                                M  I  C  H  A  E  L     Y  E  L  L  O  P
     PAGE 15                                                                                        COMMENTARY

                                                      ZONES




                                                        h  a  t     i  s     a     C  o  m  f  o  r  t     Z  o  n e     A  comfort  zone  is  a  psychological  state  in

                                                                             ?
                                                      W
                                                      which  things  feel  familiar  to  a  person.  At  times  it  can  feel  at  ease  and
                                                      many  times  we  can  feel  uncomfortable  in  a  comfort  zone.    However,
                                                      one  learns  to  tolerate  the  discomfort  in  order  not  to  risk  emotional  or
                                                      psychological challenges.
                                                      For  better  or  worse  many  of  us  had  This  negative  response  can  create
                                                      become   comfortable   with   our  procrastination,   fear,   or   anger.
                                                      lifestyles,  the  way  we  sell,  what  we    Sometimes  situations  arise  where  we
                                                      earn,  the  way  we  live,  what  we  eat  choose  to  move  out  of  the  comfort
                                                      and  drink.    However,  at  some  level  zones,  for  example  losing  weight  or
                                                      we  still  want  to  achieve  our  goals,  learning new skills.  When we move out
                                                      dreams,  and  aspirations  without  of  the  comfort  zone  this  can  help  us
                                                      moving out of our comfort zones.   expand,  grow,  develop  our  life,  selling
                                                                                        skills  and  improve  our  emotional
                                                      Ask  yourself  which  is  inside  or  resources.  If  you  look  at  Anglian’s
                                                      outside  your  comfort  zone  from  the  online  selling  module  many  of  us  have
                                                      list below:                       stepped  out  of  our  comfort  zone,  and
                                                                                        the rewards have given us new learning
                                                         Fully understand and use ADAPT  skills,  and  knowledge  along  with
                                                         Fully   understand   Treating  enhanced  earnings  and  of  course
                                                         Customers Fairly               rubber   stamped   Anglian’s   market
                                                         Using  or  not  using  Finance  to  leadership.
                                                         give  the  best  option  for  the
                                                         customer                       When  going  into  this  year,  very  few  of
                                                         Believing  customers  only  want  us had a vison that we would be online
                                                         face to face appointments      selling, and what have we gained from
                                                         Seeing  online  selling  as  a  that?    Cutting  down  on  our  overheads
                                                         challenge.                     and  travelling,  learning  new  skills,
                                                         Using  selling  and  questioning  speaking,   and   connecting   with
                                                         skills                         customers  in  different  ways.    So
                                                         Online   selling   to   enhance  therefore, circumstances made us move
                                                         earnings                       out  of  our  comfort  zones,  individually
                                                         Online  selling  to  connect  with  and  collectively.    What  an  opportunity
                                                         customers                      for success this has given us.
                                                         Online  selling  as  a  smoother
                                                         operation to be more effective  In some  of  the  darkest  moments  there
                                                         Less travelling                is always a grain of opportunity, in this
                                                         More time efficient            great  company  of  Anglian  it  has  made
                                                         Embrace the new world for online  full use of the opportunity and with the
                                                         selling for goods and services  incredible  skills  of  the  sales  force  you
                                                         When  asked  to  attend  training  have  stepped  out  of  our  comfort  zone
                                                         and coaching sessions.         into  the  new  world  of  online  selling.  I
                                                                                        salute you one and all.
                                                      When  you  cross  your  comfort  zone,
                                                      fear zone, learning zone and growth  Sometimes it takes us traveling outside
                                                      zone, you will enter into the zone of  our  comfort  zone,  to  discover  the
                                                      sales mastery.” Amit Ray          abilities, we never knew we had. Robert
                                                                                        M. Hensel
                                                      Outside  of  this  zone  we  generally
                                                      respond negatively when we are first  Enjoy  your  selling,  the  great  power  of
                                                      asked  to  move  away  from  our  Anglian is with you.
                                                      comfort  zones  and  towards  new
                                                      challenges.                       All the Best
                                                                                        Michael Yellop
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