Page 524 - MARSIUM'21 COMP OF PAPER

the food. Besides that, to cover his loss, he needs to think about whether to lay off workers or give staff work rotating. Due to COVID-19,
the store opening hours have been reduced from 6 am-8 pm. The SWOT analysis of Warung Mak Mah is depicted in the quadrant below
(Table 1). The researcher has chosen Warung Mak Mah as it is a famous eaterie and is well known by the communities. Although many
eateries are closing post Covid, Warung Mak Mah maintained its services, including catering, which motivated the researcher to assist the
organisation further.

Table 1: The theme was the basis for the variables chosen in this research.

STRENGTH WEAKNESS

- Easy to get the service - Lack of staff
S - Save time - Mediocre environment W

- Delicious food - Cleanliness

- Fast service - Lack of promotion

OPPORTUNITY THREAT

O - E-Hailing services - Many competitors T

- Growing trend ordering food - Economy down due to pandemic
online
- MCO (raw material)

Moreover, the raw food sources are also blocked due to Movement Control Order (MCO). From that, they cannot prepare various
types of dishes. To make it simple, Warung Mak Mah needs to find more alternative to ensure the restaurant keep survive by making the
promotion or combo set, or other else. Based on the preliminary findings, the issues of Warung Mak Mah is summarised in the below Fishbone
Diagram (Figure 1)

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