Page 25 - Office Practice and Accounting -9

a. Technical human resource: Manpower who have specific technical knowledge
and appointed for performing technical jobs are known as technical human
resource. They are accountants, lawyers, doctors, engineers, computer operators,
chartered accountants, etc. They are further classified as skilled manpower,
semi-skilled manpower and unskilled manpower. Technical manpower are
specialist in their field.
b. Administrative human resource: Manpower who do not require specific
technical knowledge in particular field are known as administrative human
resource. Administrative manpower carry out the duties of record management
and other clerical works. Administrative manpower are further classified as –
office chief, section officer and office assistant. Administrative manpower are
generalist so they perform managerial and administrative tasks like preparation
of plan and policy, management of resources, co-ordination of such resources,
controlling them and decision making.
2. Communication

The word communication is derived from the Latin word ‘ communis’ which means
common. It is the process in which two or more people, persons and parties exchange
information and share meaning. It is the process of passing information either by
speaking or writing or using symbol.
It is sharing of ideas, knowledge, feelings and perceptions. Within the workplace,
communication takes place for a number of direct and indirect reasons.
Primarily, it is necessary for passing information between people studying or working
in the same organization and between one organization and other.
A proper communication takes place when a receiver receives a message in the same
sense the sender intends to communicate. There must be the proper communication
system in an organization in order to receive as well as disseminate the information.
A manager collects information from internal and external sources and on the basis of
it, he makes various plans, policies, and strategies for the organization.

‘Communication is the transfer of information and understanding among
people.’- Keith Davis

‘Communication is the transmission of information and understanding
through the use of common symbols.’- Gibson

Above meanings and definitions of communication direct our attention to three
important issues:

i. Communication involves transmission and reception of message.
ii. Communication involves at least two parties: sender and receiver.

Office Practice and Accounting 9 21