Page 55 - The John Adair Handbook of Management and Leadership
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                 depends on the skills of leadership, influencing, communication
                 and motivation.
                 One survey (of 200 leaders of industry and commerce) ranked ‘the
                 ability to take decisions’ as the most important attribute of top
                 management.
                 The logical or rational manager will invariably follow this decision-
                 making model:


                         Define objective




                                                     Collect
                                                 information



                    Sense
                   effects
                                                            Develop
                                                            options





                   Monitor
               consequences
                                                       Evaluate
                                                      and decide






                              Implement



                 However, US research into decisions by public sector officials
                 suggests that decision-makers rarely settle for the ‘best’ or optimum






                                            Chapter 3: Decision-making and problem-solving  45
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